The world's local bank
Phonebanking
With the debut of our 24-hour Integrated Telephone Banking Service from our new 24-hour Customer Care Centre, managing your personal finances by phone is now easier than ever before. Access up to 20 different financial management functions including banking, investment and credit card services any time of the day or night with one simple call.
| 24-hour full service phonebanking hotline | (02) 8072-3000 |
| online@hsbc Customer Care | (02)8072-3000 Press 3 |
| Credit card applications hotline | 0800-000-098 |
| Service hours | 24-hours year-round |
| Procedure for Voice System Operaion | |
Transactions requested after 15:30 weekdays and on Saturdays and Sundays are posted the next working day.
Branches in Taiwan
| Branch | Address | Opening Hours |
| Taipei Branch | 1-2F, 8 Xin-Yi Road, Section 5, Taipei 110 | Mon to Fri, 09:00~19:00* |
| Chienkuo Branch | 1-2F, 167 Nanking East Road, Section 2 ,Taipei 104 | Mon to Fri, 09:00~19:00* |
| TienMu Branch | B1-2F, 20 Tien Mu West Road, Taipei 111 | Mon to Fri, 09:00~19:00* |
| Sungchiang Branch | No. 266, Sung Chiang Road, Taipei 104 | Mon to Fri, 09:00~19:00* |
| Jenai Branch | No. 2, Jen Ai Road, Sec. 2, Taipei 100 | Mon to Fri, 09:00~19:00* |
| Chunghsiao Branch | No. 6, Chung Hsiao West Road, Sec. 1, Taipei 100 | Mon to Fri, 09:00~19:00* |
| Neihu Branch | 1F., No. 552, Ruiguang Rd., Neihu District, Taipei City 114 | Mon to Fri, 09:00~19:00* |
| Panchiao Branch | 285 Wen Hwa Road, Section 2 Panchiao City, Taipei 220 | Mon to Fri, 09:00~19:00* |
| Taoyuan Branch | No 526, Zhongshan Rd.,Taoyuan City, Taoyuan 330 | Mon to Fri, 09:00~19:00* |
| Taichung Branch | B1-4F, 218 Wen Shin Road, Section 1 Taichung 408 | Mon to Fri, 09:00~19:00* |
| Tainan Branch | 1-4F, 176 King-Hwa Road, Section 3, Tainan 703 | Mon to Fri, 09:00~19:00* |
| Kaohsiung Branch | 1-3F, 6 Min Chuan 2nd Road , Kaohsiung 806 | Mon to Fri, 09:00~19:00* |
| Minsheng Branch | No. 111, Min sheng 1st Road ,Kaohsiung 806 | Mon to Fri, 09:00~19:00* |
* The services we provide after 15:30 are wealth management and other personal financial services including account opening, identity verification, product consulting and credit card/ loan applications. No counter services such as deposit, withdraw, remittance, foreign currency and safety box services would be available after 15:30
Automated Teller Machine (ATM)
Via over ten thousand ATMs in Taiwan linked to Financial Information Service Co. (FISC), you can withdraw cash from your HSBC in Taiwan account at no additional cost, make transfers, enquire your account balance and make cash advances against your credit card.
At any of HSBC ATMs in Taiwan, you can:
- Withdraw cash
- Make transfers
- Enquire your account balance
- Enquire and print your account history
- Withdraw cash advance from your credit card
Instant Deposit
Saves time. Easy to use.
With Instant Deposit, you no longer need to queue to deposit cash into HSBC in Taiwan personal banking and credit card accounts. Depositing cash only takes approximately two minutes of your time.*
Cash deposits and payments functions (HSBC in Taiwan accounts only):
- Personal account deposit
- Credit card payment
- Personal line of credit payment
- Revolving line mortgage payment
- Credit card cash advance payment
How to deposit your cash
- Make a cash deposit with or without your HSBC ATM/credit card
If you are not using your ATM/credit card, please key in the account number.
To protect your confidentiality, the account balance will not be displayed or printed when cash deposits are made without an HSBC ATM/credit card. - Insert notes in denominations of TWD100, TWD500 and TWD1000 in the cash deposit slot.
No need to sort the notes.
You may deposit up to 30 notes each time, with a maximum of 10 consecutive deposits (i.e. 30 notes X 10 deposits) per account. - Confirm number of notes and total amount.
The number of notes and total amount you deposited will be displayed on the screen.
Retrieve your card (if applicable) and your advice slip.
- Upon acceptance of cash deposit, the monies willcredited to your bank account immediately and to your credit card account on the next business day.
*Assumption: normal transaction time for 30 pieces of notes.
Online Application
HSBC's online@hsbc provides a complete range of online financial management services. These services enable customers to view the status of their personal banking accounts, set time deposits, redeem gifts from credit card bonus points, and even set various instant financial management notifications for their mobile phones, all through the internet.
- Personal account deposit
- Credit card payment
- Personal line of credit payment
- Revolving line mortgage payment
- Credit card cash advance payment
