16 Sep 2009Revision of HSBC Personal Internet Banking Agreement

HSBC revised some terms and conditions as the following which shall be deemed as part of HSBC Personal Internet Banking Agreement and legally binding to the customer. This change will be effective from 4 Dec 2009. The original one is still applicable before the effective date. Below please find the comparison table for your notification. Should you have any query, please do not hesitate to contact us via our branch networks or our 24-hr Customer Care Centre at (02) 8072-3000.

Original Terms and Conditions Revised Terms and Conditions Effective Date
10.　The Customer's Preparation for Connection and Liability

A. If HSBC and the Customer have so agreed, the connection may only be started after the required tests have been completed in coordination with HSBC.
B. The Customer shall preserve the user name, password, and security code (the Security Device) for the Service, and the required computer software, hardware and related documents provided by HSBC in the Customer’s custody and keep same confidential, and shall not disclose or provide same to any third party. The Customer shall not use common identifiers, such as a birthday, telephone numbers, vehicle numbers, etc, as the Customer’s security code, and shall not use the above for purposes irrelevant to the Agreement.
C. If the Customer inputs the password incorrectly three times in a row, HSBC's computer will automatically stop the Customer's use of the Service. Under such circumstances, HSBC may consider the security code invalid and cancel the security code. If the Customer wishes to resume such use, the Customer shall submit an application to HSBC for a new password and/or Security Device. Prior to the resumption, the Service is not able to be provided to the Customer.
D. The Customer shall immediately return the equipment and related documents provided by HSBC upon termination of this Agreement.
10.　The Customer's Preparation for Connection and Liability

A. If HSBC and the Customer have so agreed, the connection may only be started after the required tests have been completed in coordination with HSBC.
B. The Customer shall preserve the user name, password, and security code (the Security Device) for the Service, and the required computer software, hardware and related documents provided by HSBC in the Customer’s custody and keep same confidential, and shall not disclose or provide same to any third party. The Customer shall not use common identifiers, such as a birthday, telephone numbers, vehicle numbers, etc, as the Customer’s security code, and shall not use the above for purposes irrelevant to the Agreement.
C. If the Customer inputs the password incorrectly three times in a row, HSBC's computer will automatically stop the Customer's use of the Service. Under such circumstances, HSBC may consider the security code invalid and cancel the security code. If the Customer wishes to resume such use, the Customer shall submit an application to HSBC for a new password and/or Security Device. Prior to the resumption, the Service is not able to be provided to the Customer.
D. The Customer’s Internet banking username cannot be changed once it is registered. In the event that the Service has not been accessed/logged-in for 2 years, the Service shall be suspended. The Customer shall apply with the Bank to re-activate the Service.
E. The Customer shall immediately return the equipment and related documents provided by HSBC upon termination of this Agreement.
4 Dec 2009

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