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Help & FAQs

Frequently Asked Questions  

 What are the exclusive privileges for Advance accounts?

By applying for the “Advance” account, customers get to enjoy HSBC’s extensive professional financial management services with minimum qualification requirements, an offer you won’t find elsewhere in the banking sector.

Professional financial management services:

  • Quality services from a team of professional financial management specialists.
  • Financial package services designed for the different stages of your life.
  • Periodical investment portfolio management and review.
  • Priority Phone Banking services: Our customer service personnel provide priority inquiry and counseling services to Advance Customers 24 hours a day, 7 days a week, round the year. Customers in Taiwan, please call 02-8072-3535; overseas customers, please dial +886-2-8072-3535.
  • Privileged lifetime credit card annual fee exemption: clients whose account balance averages above NT$500,000 every month can enjoy exemption from credit card annual fee for their primary card and also for up to nine supplementary cards.
  • Preferential credit card approval: Advance customers enjoy preferential credit card approval.
  • For intra-bank transfer at ATMs from other banks and inter-bank cash withdrawal/transfers with your HSBC ATM card, Advance customers enjoy a total of 15 processing fee exemptions.

Fulfill Your International Needs

  • Processing fee exemptions for inward remittances from overseas
  • Processing fee exemptions for inward demand drafts
  • Processing fee exemptions for overseas emergency encashment, up to US$10,000 (for details, visit a HSBC branch nearest to you)
  • Processing fee exemptions for overseas cash withdrawal at HSBC ATMs with either local currency Visa Debit card and foreign currency ATM cards*
  • Super value mileage program at NT$51= 1 mile: holders of “Advance” credit cards enjoy best-in-the-market, exclusive, super value mileage conversion benefits. For every NT$51 spent on your credit card, you get one mile on the “Sky High Preferential Mileage Program.” “Sky High Preferential Mileage Program” includes “Asia Miles” and “KrisFlyer Singapore Airlines” flight incentive programs. Holders can easily accumulate mileage in exchange for free airline tickets or class upgrades with over 30 airways (Cardholders can make the exchange via phone or the Internet. For details, call our customer service hotline at 02-8072-3535.) The bonus points accumulation program is valid for up to three years. If your credit card is valid for less than three years, the term of validity for bonus points accumulation is the same as that of your credit card. More details
  • Easy to establish "Global View", by linking their online Advance accounts in Taiwan with other HSBC Advance accounts opened under the same name in other countries.
  • Easy to do “Global Transfers”, the only cross-border remittance service that is truly instantaneous. It also offers the largest geographical coverage. This new service brings four major advantages that are unique in the market: real time transfers, low service charge, widest availability in terms of countries and value-added features such as future fund transfer functions to help you manage your finances more efficiently across over 30 countries. More details

    *only foreign currency ATM cards issued after Advance launch, 29 Jan 2011, are eligible for the fee exemptions. PVA+ or other migrated customers are more than welcome to contact us to apply for the new foreign currency ATM cards

 How do I apply for HSBC’s “Advance account” program?

Taiwan is amongst the first few countries in the world where HSBC’s “Advance account” is being launched. We welcome you to visit any HSBC branch around the island to open an Advance account.Click here to look up a HSBC branch nearest to you; or, leave your contact information here, and a specialist will contact you for account opening assistance.

 Who do I call if I have any transaction or financial management questions?

You can call the financial management specialist who opened the account for you, the HSBC branch where you opened your accounts, or dial 02-8072-3535. Our customer service officer will assist you.

 What credentials do I need to open an account?

For citizens of Taiwan, please bring two sets of photo IDs (your identification card, and another credential with your photo) and a chop (signatures are acceptable).
For foreigners, please bring your passport, and your ARC card.
For customers from the Mainland China, please bring your residence ID or residence permit.

 Why am I charged an account management fee?

The purpose of an account management fee is to enable us to provide our preferential clients with the best quality financial management services. Our mission is to help you meet different the financial demands at different stages of your life. “Advance” is an integrated money management account, and we advise you to pool all your capital in one joint account for better management. No management fee will be charged as long as your monthly balance averages NT$500,000.

 Why does HSBC want to rename its “PowerVantage Plus Account” to “Advance Account”?

HSBC is launching the Advance account worldwide, in an effort to bring its extensive banking services in line with international trends. The result of this move will not change the rights and privileges of clients in the original “PowerVantage Plus Account.” Rather, it will greatly improve the exclusive preferential services for accounts in the “Advance” program.

 Can Advance customers who transferred from other accounts use their previous foreign-currency ATM card and still enjoy processing fee exemptions for overseas cash withdrawal at HSBC ATMs?

Only foreign currency ATM card issued after Jan 2010 is eligible for the processing fee exemptions. We will offer free card replacement. Please visit your nearest HSBC branch or dial 02-8072-3535. Our customer service officer will assist you.

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Interested in HSBC Advance ?  

To become a customer of HSBC Advance, you must maintain a minimum account average balance of TWD 500,000 or more.

Call us on 02-8072-3535

Branch locator

Already with HSBC Advance?

Instructions for existing customers on how to contact the bank about growing their money.

Call us free on 02-8072-3535

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