HSBC China Airlines Co-Brand Credit Card Conversion Programme

All privileges and interests related to HSBC China Airlines Co-Brand Credit Cards will remain unaffected until 30 June 2020. You don't  need to cancel your credit card, and can continue using it until 30 June 2020. HSBC (Taiwan) will release brand-new credit cards prior to the termination of the Co-brand partnership and will issue a new card to you, together with details about card conversion and the new card features. As our valued customer, you'll also enjoy exclusive conversion plans and privileges.

Marketing campaigns related to HSBC China Airlines Co-Brand Credit Cards are subject to contents and periods, the detailed information of which you can find posted on our official website. 

After you activate the new card, the accumulated mileages that have not been converted to your Dynasty member account will be automatically converted into HSBC Traveller's points, and can still be converted to your Dynasty member account on a 1:1 ratio.

*Note that only mileages that are accrued into the account can be automatically converted to HSBC Traveller's points.

Your receivable rebates for spending in the last month before card conversion, and all undue installments under post installment payment plans, will be applied to your Dynasty member account before the end of 30 September 2020.

The gold membership granted by HSBC China Airlines Co-Brand Infinite Card will remain unaffected before the expiration of the membership. The expiry dates of memberships follow rules on the China Airlines Dynasty membership website.

No, you don't need to apply for a new card. HSBC (Taiwan) will issue new card to HSBC China Airlines Co-Brand Credit Card holders from April 2020. Please make sure your address is updated to receive your new card timely.

Yes. If you are holding multiple HSBC China Airlines Co-Brand Credit Cards, we'll issue the same number of new cards to you from April 2020. If supplementary credit cards are in place, they'll be converted to new cards together with the primary cards. As soon as you receive and activate your new cards, the original cards you hold will expire.

*Note that HSBC (Taiwan) reserves the final right to approve card conversions. If there's any violation of a credit card contract that led to the suspension or termination of your credit card, we will not issue a new card to you. Even if a new card is received, it cannot be activated.

For HSBC China Airlines Co-Brand Infinite Card, you'll receive the Travel Infinite Card; for HSBC China Airlines Co-Brand Signature Card, you'll receive the Travel Signature Card; and for HSBC China Airlines Co-Brand Platinum Card, you'll receive the HSBC Travel Light Card. If you're not eligible for card conversion, your HSBC China Airlines Co-Brand Card will expire on 1 July 2020.

Yes. After you activate the new card, the annual fee paid for HSBC China Airlines Co-Brand Credit Infinite/Signature Cards will be proportionally credited to your new card account based on your card usage and customer-interest-relevant costs.

1. Your HSBC China Airlines Co-Brand Credit Cards will expire right after you activate your Travel card.
2. If you don't activate your Travel Card after receiving it, your HSBC China Airlines Co-Brand Credit Cards will remain valid until 30 June 2020.
3. As some airlines need to check the card used for flight bookings, we recommend that you to keep your HSBC China Airlines Co-Brand Credit Card until the completion of all journeys related to the card (even after the card expires).

If you've been using your HSBC China Airlines Co-Brand Credit Card for utility bill payments, and successfully completed one or more payments within 3 months before your activate your HSBC Travel Card, HSBC will continue executing your bill payments using your Travel Card without having to re-apply. If you don't activate your HSBC Travel Card by 30 June, but had made successful payment within 3 months before 30 June 2020, we'll also continue such service with your Travel Card. However, your Travel Card must be activated before the payment can be done. Please contact us if you wish to cancel the recurring payments settings.

*Utility bills include Taipower electricity bills, Chunghwa Telecom telecommunication bills, Taiwan Water Corporation bills, Taipei Taipei Water Department bills, and natural gas/gas company bills.

Yes, please reset your auto-pay settings. As the card number, expiry date and card validation code (CVC) have changed, please contact these service providers as soon as possible to ensure smooth payments.

You do not need to reset your settings. HSBC will continue executing auto-transfers based on your originally settings, to the current saving/deposit accounts you set, with your Travel Card.

Your credit limit, billing address, statement date and payment due date will remain unchanged. However, your undue installments and revolving debts will be counted into your used credit.

For account security, please contact HSBC Service Hotline at 02-66166000 if you'd like to use our cash advance services. Our customer service representatives will assist you in service application, and send you your PIN by registered mail.

Your undue installments or revolving debt will not be included into the card conversion. We'll continue to deliver statements to you. Please continue to make payments in the original way. However, your undue installments and revolving debts will be counted into your used credit.