Important notices
- The Notification for the Revisions of Terms & Conditions for HSBC Personal Internet Banking and Mobile Banking- (Announced on 07 Oct 2024)
- The Notification for the Revisions of HSBC Business Account Opening Terms and Conditions (WPB OBU only) (Announced on 12 Aug 2024)
- HSBC Taiwan Credit Card System has been upgraded (Update date: 2024/4/29)
- Notification for the adjustment of HSBC Banking Tariff Table – ATM Card and Visa Debit Card Oversea Withdrawals Fee (Effective August 01, 2024)
- Announcement of SEC Shortening the Settlement Cycle (Announced on 2024/05/10)
- Notification of 2024 第一季「滙見財富大豐收」卓越理財客戶限定酬賓抽獎活動 Winner List (Announced on 18 Apr 2024)
- The Notification of the transaction and service discontinuation of RUB foreign currency (Announced on 15 Apr 2024)
- Notification for the Revisions of HSBC General Agreement (Announced on 18 Mar 2024)
- Notification for the Revisions of HSBC General Agreement (Announced on 08 Jan 2024)
- Notification for the Revisions of HSBC General Agreement (Announced on 08 Dec 2023)
- The Notification for the Revisions of Terms & Conditions for HSBC Personal Internet Banking and Mobile Banking- (Announced on 13 Oct 2023)
- The Notification for the Revisions of HSBC Business Account Opening Terms and Conditions (WPB OBU only) (Announced on 02 Oct 2023)
- Notification for the Revisions of HSBC General Agreement (Announced on 15 Sep 2023)
- HSBC Wealth Centres and Branch Consolidation Notice
- Announcement for the Relocation of HSBC Bank (Taiwan) Limited and Taipei Branch of the Hongkong Shanghai Banking Corporation
- The Change of HSBC Demand Draft Service - Notice of Demise for EUR Demand Draft Collection Service (Effective Today)
Notification for the adjustment of HSBC Banking Tariff Table – ATM Card and Visa Debit Card Oversea Withdrawals Fee (Effective August 01, 2024)
Notification of 2024 第一季「滙見財富大豐收」卓越理財客戶限定酬賓抽獎活動 Winner List (Announced on 18 Apr 2024)
Notification for the Revisions of HSBC General Agreement (Announced on 08 Jan 2024)
The Notification for the Revisions of HSBC Business Account Opening Terms and Conditions (WPB OBU only) (Announced on 02 Oct 2023)
HSBC Wealth Centres and Branch Consolidation Notice
Announcement for the Relocation of HSBC Bank (Taiwan) Limited and Taipei Branch of the Hongkong Shanghai Banking Corporation
Banking Services - Financial Difficulties
At HSBC, we're committed to helping our customers overcome any financial management difficulties they may be experiencing. We understand our customers may go through difficult times and that's when you need someone on your side the most.
Do you have an unpaid Personal Loan, Credit Card or Cash Card with HSBC? Are you having difficulty repaying your debt? Do you need advice about debt negotiation? Our debt management executives are happy to help you with your Debt Relief Application and Negotiation or with submitting the Debt Relief Application to your Prime Bank following government sponsored “Inter-bank Debt Relief Program (IDRP)”. Prime Bank will lead a project to review your financial weakness on the basis of your actual income/expenditure document. Then Prime Bank will provide you a tailor-made Debt Repayment Scheme which fits your needs as well as help you solve your financial difficulties.
We remind you that there are several illegal agencies in the market trying to defraud you. We highly recommend you to contact us directly through the phone number or email address provided on this page and verify any agency attempting to act on your behalf.
Get in touch
Customer Service Center : 02 8072 3000
Service Hours: Mon to Fri, 09:00AM to 07:00PM
Debt Negotiation Mailbox : DNMTWM@HSBC.COM.TW
Please include your contact info (name, ID number, preferred time for our contact)
Our service specialist will contact you and provide advice.
The following additional information may also be of use
How to process IDRP, FAQ, IDRP Application Form, Contact Info of Inter-banks…etc.
HSBC has revised the following terms and conditions with effect from 22 Jan 2024: Article V.V-1. (IV) regarding limits on deposit amount via ATM with Visa Debit Card. Please click the link for more detailed information.
Effective from 2022-2024
- The Notification for the Revisions of Terms & Conditions for HSBC Personal Internet Banking and Mobile Banking- (Announced on 07 Oct 2024)
- The Notification for the Revisions of HSBC Business Account Opening Terms and Conditions (WPB OBU only) (Announced on 12 Aug 2024)
- HSBC Taiwan Credit Card System has been upgraded (Update date: 2024/4/29)
- Notification for the adjustment of HSBC Banking Tariff Table – ATM Card and Visa Debit Card Oversea Withdrawals Fee (Effective August 01, 2024)
- Announcement of SEC Shortening the Settlement Cycle (Announced on 2024/05/10)
- Notification of 2024 第一季「滙見財富大豐收」卓越理財客戶限定酬賓抽獎活動 Winner List (Announced on 18 Apr 2024)
- The Notification of the transaction and service discontinuation of RUB foreign currency (Announced on 15 Apr 2024)
- Notification for the Revisions of HSBC General Agreement (Announced on 18 Mar 2024)
- Notification for the Revisions of HSBC General Agreement (Announced on 08 Jan 2024)
- Notification for the Revisions of HSBC General Agreement (Announced on 08 Dec 2023)
- The Notification for the Revisions of Terms & Conditions for HSBC Personal Internet Banking and Mobile Banking- (Announced on 13 Oct 2023)
- The Notification for the Revisions of HSBC Business Account Opening Terms and Conditions (WPB OBU only) (Announced on 02 Oct 2023)
- Notification for the Revisions of HSBC General Agreement (Announced on 15 Sep 2023)
- HSBC Wealth Centres and Branch Consolidation Notice
- Announcement for the Relocation of HSBC Bank (Taiwan) Limited and Taipei Branch of the Hongkong Shanghai Banking Corporation
- The Change of HSBC Demand Draft Service - Notice of Demise for EUR Demand Draft Collection Service (Effective Today)
Notification for the adjustment of HSBC Banking Tariff Table – ATM Card and Visa Debit Card Oversea Withdrawals Fee (Effective August 01, 2024)
Notification of 2024 第一季「滙見財富大豐收」卓越理財客戶限定酬賓抽獎活動 Winner List (Announced on 18 Apr 2024)
Notification for the Revisions of HSBC General Agreement (Announced on 08 Jan 2024)
The Notification for the Revisions of HSBC Business Account Opening Terms and Conditions (WPB OBU only) (Announced on 02 Oct 2023)
HSBC Wealth Centres and Branch Consolidation Notice
Announcement for the Relocation of HSBC Bank (Taiwan) Limited and Taipei Branch of the Hongkong Shanghai Banking Corporation
Notice of banking service
Banking Services - Financial Difficulties
At HSBC, we're committed to helping our customers overcome any financial management difficulties they may be experiencing. We understand our customers may go through difficult times and that's when you need someone on your side the most.
Do you have an unpaid Personal Loan, Credit Card or Cash Card with HSBC? Are you having difficulty repaying your debt? Do you need advice about debt negotiation? Our debt management executives are happy to help you with your Debt Relief Application and Negotiation or with submitting the Debt Relief Application to your Prime Bank following government sponsored “Inter-bank Debt Relief Program (IDRP)”. Prime Bank will lead a project to review your financial weakness on the basis of your actual income/expenditure document. Then Prime Bank will provide you a tailor-made Debt Repayment Scheme which fits your needs as well as help you solve your financial difficulties.
We remind you that there are several illegal agencies in the market trying to defraud you. We highly recommend you to contact us directly through the phone number or email address provided on this page and verify any agency attempting to act on your behalf.
Get in touch
Customer Service Center : 02 8072 3000
Service Hours: Mon to Fri, 09:00AM to 07:00PM
Debt Negotiation Mailbox : DNMTWM@HSBC.COM.TW
Please include your contact info (name, ID number, preferred time for our contact)
Our service specialist will contact you and provide advice.
The following additional information may also be of use
How to process IDRP, FAQ, IDRP Application Form, Contact Info of Inter-banks…etc.
HSBC has revised the following terms and conditions with effect from 22 Jan 2024: Article V.V-1. (IV) regarding limits on deposit amount via ATM with Visa Debit Card. Please click the link for more detailed information.