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Scheduled Maintenance

Maintenance schedule

Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:

Services Affected
 Maintenance Date and Timing Function Affected/Suspended
Public Website N/A N/A
Personal Internet Banking / Mobile Banking Service

Sunday, 7 April (00:00 A.M. ~ 06:00 A.M.)

Sunday, 14 April (00:00 A.M. ~ 06:00 A.M.) *

Sunday, 21 April (00:00 A.M. ~ 07:00 A.M.) **

Sunday, 28 April (00:00 A.M. ~ 06:00 A.M.) ***

eStatement/eAdvice Service Down

FXOW *

Service Down **

FXOW ***
Insurance Dashboard

N/A

N/A
Credit Card Phone Service / Phone Banking Service

Sunday, 7 April (12:00 A.M. ~ 07:00 A.M.)

Monday, 8 April  (12:00 A.M. ~ 07:00 A.M.) *

Friday, 12 April 10:30 P.M. ~ Saturday, 13 April 08:30 A.M. **

Service Down

Service Down *

Service Down **
Internet Credit Card Service

Monday, 22 April  (03:30 A.M. ~ 06:00 A.M.)

Service Down
Visa Debit Card

Sunday, 14 April, 2024 (00:00 A.M. ~ 02:00 A.M.)

Monday, 22 April  (03:30 A.M. ~ 06:00 A.M.)

Oversea balance inquiry, oversea cash withdrawal and oversea spending service down

Service Down
ATM Machine

Sunday, 21 April (01:00 A.M. ~ 07:00 A.M.)

 Inter-bank Transfers Service Down
3D Secure One-Time Password (OTP) Monday, 22 April  (03:30 A.M. ~ 06:00 A.M.)
 Service Down
Saving Account Online Application N/A N/A
Personal Loan Online Application

Monday, 22 April  (03:30 A.M. ~ 09:00 A.M.)

Service Down
Credit Card Online Application

Monday, 22 April  (03:30 A.M. ~ 09:00 A.M.)

Service Down
Credit Card Event Register Platform N/A N/A
Credit Card MGM Application N/A N/A
Credit Card transaction Notice

Monday, 22 April  (03:30 A.M. ~ 06:00 A.M.)

Service Down
eBill (payment)

Monday, 22 April  (03:30 A.M. ~ 06:00 A.M.)

Service Down
i-Invest for online unit trusts/i-Invest for online trading

N/A

N/A
My investment portfolio

N/A

N/A
Global Transfers
 N/A
 N/A
FX Order Watch
 N/A
 N/A

Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:

Services Affected
 Public Website
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected
 Personal Internet Banking / Mobile Banking Service
Maintenance Date and Timing

Sunday, 7 April (00:00 A.M. ~ 06:00 A.M.)

Sunday, 14 April (00:00 A.M. ~ 06:00 A.M.) *

Sunday, 21 April (00:00 A.M. ~ 07:00 A.M.) **

Sunday, 28 April (00:00 A.M. ~ 06:00 A.M.) ***
Function Affected/Suspended

eStatement/eAdvice Service Down

FXOW *

Service Down **

FXOW ***
Services Affected
 Insurance Dashboard
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected
 Credit Card Phone Service / Phone Banking Service
Maintenance Date and Timing

Sunday, 7 April (12:00 A.M. ~ 07:00 A.M.)

Monday, 8 April  (12:00 A.M. ~ 07:00 A.M.) *

Friday, 12 April 10:30 P.M. ~ Saturday, 13 April 08:30 A.M. **
Function Affected/Suspended

Service Down

Service Down *

Service Down **
Services Affected
 Internet Credit Card Service
Maintenance Date and Timing

Monday, 22 April  (03:30 A.M. ~ 06:00 A.M.)
Function Affected/Suspended

Service Down
Services Affected
 Visa Debit Card
Maintenance Date and Timing

Sunday, 14 April, 2024 (00:00 A.M. ~ 02:00 A.M.)

Monday, 22 April  (03:30 A.M. ~ 06:00 A.M.)
Function Affected/Suspended

Oversea balance inquiry, oversea cash withdrawal and oversea spending service down

Service Down
Services Affected
 ATM Machine
Maintenance Date and Timing

Sunday, 21 April (01:00 A.M. ~ 07:00 A.M.)
Function Affected/Suspended
 Inter-bank Transfers Service Down
Services Affected
 3D Secure One-Time Password (OTP)
Maintenance Date and Timing Monday, 22 April  (03:30 A.M. ~ 06:00 A.M.)
Function Affected/Suspended
 Service Down
Services Affected
 Saving Account Online Application
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected
 Personal Loan Online Application
Maintenance Date and Timing

Monday, 22 April  (03:30 A.M. ~ 09:00 A.M.)
Function Affected/Suspended

Service Down
Services Affected
 Credit Card Online Application
Maintenance Date and Timing

Monday, 22 April  (03:30 A.M. ~ 09:00 A.M.)
Function Affected/Suspended

Service Down
Services Affected
 Credit Card Event Register Platform
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected
 Credit Card MGM Application
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected
 Credit Card transaction Notice
Maintenance Date and Timing

Monday, 22 April  (03:30 A.M. ~ 06:00 A.M.)
Function Affected/Suspended

Service Down
Services Affected
 eBill (payment)
Maintenance Date and Timing

Monday, 22 April  (03:30 A.M. ~ 06:00 A.M.)
Function Affected/Suspended

Service Down
Services Affected
 i-Invest for online unit trusts/i-Invest for online trading
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected
 My investment portfolio
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected
 Global Transfers
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected
 FX Order Watch
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A

In order to improve the service quality, you can visit ways-to-bank during the regular maintenance period of the systems. If you need urgent support or have relevant questions, please contact with us.

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Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation. To improve the protection of customers' rights for the elderly or customers with special needs, the Bank provides relatives or friends to accompany them to participate in the communication to understand the product information, and provides enough time to consider whether to apply for related products. Please contact us via contact center (02)6616-6000 or email csr@hsbc.com.tw if any doubt/concern or further explanation is needed.