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Scheduled Maintenance

Maintenance schedule

Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:

Services Affected
 Maintenance Date and Timing Function Affected/Suspended
Public Website

N/A

 N/A
Personal Internet Banking / Mobile Banking Service

Sunday, 3 December (00:00 A.M. ~ 07:00 A.M.)

Sunday, 10 December (03:00 A.M. ~ 06:00 A.M.) *

Sunday, 17 December (01:00 A.M. ~ 06:30 A.M.) **

service down

service down*

service down**
Credit Card Phone Service / Phone Banking Service

Sunday, 10 December (03:00 A.M. ~ 06:00 A.M.)

service down
Internet Credit Card Service

Sunday, 3 December (03:00 A.M. ~ 07:00 A.M.)

Sunday, 10 December (03:00 A.M. ~ 06:00 A.M.) *

service down

service down*
Visa Debit Card

Sunday, 3 December (03:00 A.M. ~ 07:00 A.M.)

Sunday, 10 December (03:00 A.M. ~ 06:00 A.M.) *

service down

service down*
ATM Machine

Sunday, 3 December (03:00 A.M. ~ 07:00 A.M.)

Sunday, 17 December (01:00 A.M. ~ 06:30 A.M.) *

service down

service down *
3D Secure One-Time Password (OTP)

N/A

N/A
Saving Account Online Application

Monday, 4 December (08:00 P.M. ~ 09:00 P.M.)

service down
Personal Loan Online Application

N/A

N/A
Credit Card Online Application

N/A

N/A
Credit Card Event Register Platform

N/A

N/A
Credit Card MGM Application

N/A

N/A
Credit Card transaction Notice

Sunday, 3 December (03:00 A.M. ~ 07:00 A.M.)

Sunday, 10 December (03:00 A.M. ~ 06:00 A.M.) *

service down

service down*
eBill (payment)

Sunday, 3 December (03:00 A.M. ~ 07:00 A.M.)

Saturday, 9 December (04:00 A.M. ~ 09:20 A.M.) *

Sunday, 10 December (03:00 A.M. ~ 06:00 A.M.) **

service down

service down *

service down**
i-Invest for online mutual funds/equities trading

Sunday, 3 December (03:00 A.M. ~ 07:00 A.M.)

Sunday, 10 December (05:00 A.M. ~ 06:00 A.M.) *

service down

service down*
My investment portfolio

Sunday, 3 December (03:00 A.M. ~ 07:00 A.M.)

Sunday, 10 December (05:00 A.M. ~ 06:00 A.M.) *

service down

service down*

Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:

Services Affected
 Public Website
Maintenance Date and Timing

N/A
Function Affected/Suspended
 N/A
Services Affected
 Personal Internet Banking / Mobile Banking Service
Maintenance Date and Timing

Sunday, 3 December (00:00 A.M. ~ 07:00 A.M.)

Sunday, 10 December (03:00 A.M. ~ 06:00 A.M.) *

Sunday, 17 December (01:00 A.M. ~ 06:30 A.M.) **
Function Affected/Suspended

service down

service down*

service down**
Services Affected
 Credit Card Phone Service / Phone Banking Service
Maintenance Date and Timing

Sunday, 10 December (03:00 A.M. ~ 06:00 A.M.)
Function Affected/Suspended

service down
Services Affected
 Internet Credit Card Service
Maintenance Date and Timing

Sunday, 3 December (03:00 A.M. ~ 07:00 A.M.)

Sunday, 10 December (03:00 A.M. ~ 06:00 A.M.) *
Function Affected/Suspended

service down

service down*
Services Affected
 Visa Debit Card
Maintenance Date and Timing

Sunday, 3 December (03:00 A.M. ~ 07:00 A.M.)

Sunday, 10 December (03:00 A.M. ~ 06:00 A.M.) *
Function Affected/Suspended

service down

service down*
Services Affected
 ATM Machine
Maintenance Date and Timing

Sunday, 3 December (03:00 A.M. ~ 07:00 A.M.)

Sunday, 17 December (01:00 A.M. ~ 06:30 A.M.) *
Function Affected/Suspended

service down

service down *
Services Affected
 3D Secure One-Time Password (OTP)
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected
 Saving Account Online Application
Maintenance Date and Timing

Monday, 4 December (08:00 P.M. ~ 09:00 P.M.)
Function Affected/Suspended

service down
Services Affected
 Personal Loan Online Application
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected
 Credit Card Online Application
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected
 Credit Card Event Register Platform
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected
 Credit Card MGM Application
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected
 Credit Card transaction Notice
Maintenance Date and Timing

Sunday, 3 December (03:00 A.M. ~ 07:00 A.M.)

Sunday, 10 December (03:00 A.M. ~ 06:00 A.M.) *
Function Affected/Suspended

service down

service down*
Services Affected
 eBill (payment)
Maintenance Date and Timing

Sunday, 3 December (03:00 A.M. ~ 07:00 A.M.)

Saturday, 9 December (04:00 A.M. ~ 09:20 A.M.) *

Sunday, 10 December (03:00 A.M. ~ 06:00 A.M.) **
Function Affected/Suspended

service down

service down *

service down**
Services Affected
 i-Invest for online mutual funds/equities trading
Maintenance Date and Timing

Sunday, 3 December (03:00 A.M. ~ 07:00 A.M.)

Sunday, 10 December (05:00 A.M. ~ 06:00 A.M.) *
Function Affected/Suspended

service down

service down*
Services Affected
 My investment portfolio
Maintenance Date and Timing

Sunday, 3 December (03:00 A.M. ~ 07:00 A.M.)

Sunday, 10 December (05:00 A.M. ~ 06:00 A.M.) *
Function Affected/Suspended

service down

service down*

In order to improve the service quality, you can visit ways-to-bank during the regular maintenance period of the systems. If you need urgent support or have relevant questions, please contact with us.

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Connect with us

 
Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation. To improve the protection of customers' rights for the elderly or customers with special needs, the Bank provides relatives or friends to accompany them to participate in the communication to understand the product information, and provides enough time to consider whether to apply for related products. Please contact us via contact center (02)6616-6000 or email csr@hsbc.com.tw if any doubt/concern or further explanation is needed.