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Scheduled Maintenance

Maintenance schedule

Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:
Services Affected
 Maintenance Date and Timing Function Affected/Suspended
Public Website N/A N/A
Personal Internet Banking / Mobile Banking Service Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)
Sunday, 15 June 2025 (00:00 A.M. ~ 06:30 A.M) *		 Service Down
Service Down *
Insurance Dashboard

Sunday, 1 June 2025 (00:30 A.M. ~ 01:30 A.M.)

Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)

Service Down

Service Down *
Credit Card Phone Service / Phone Banking Service N/A N/A
Internet Credit Card Service / HSBC Card+ Friday, 30 May 2025 (00:00 A.M.) ~
Thursday, 12 June 2025 (11:59 P.M.)		 Due to the Emirates system upgrade, the redemption of Emirates Skywards miles will be temporarily suspended.
Credit Card Mobile Statement N/A N/A
Visa Debit Card Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) Service Down
ATM Machine Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) Service Down
Online Transaction with OTP Security Verification (include credit card and debit card)
 N/A N/A
Saving Account Online Application N/A N/A
Personal Loan Online Application

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)

 Service Down
Credit Card Online Application

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)

 Service Down
Credit Card Event Register Platform

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)

 Service Down
Credit Card MGM Application

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)

 Service Down
Credit Card transaction Notice N/A N/A
eBill (payment) Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) Service Down
i-Invest for online unit trusts/i-Invest for online trading Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) Service Down
My investment portfolio Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) Service Down
Global Transfers
 Saturday, 7 June 2025 (23:00 P.M.) ~
Sunday, 8 June 2025 (06:00 A.M.)		 Service Down
FX Order Watch
 Sunday, 8 June 2025 (00:00 A.M. ~ 06:00 A.M)
Sunday, 15 June 2025 (00:00 A.M. ~ 06:00 A.M) *
Sunday, 22 June 2025 (00:00 A.M. ~ 06:00 A.M) **
Sunday, 29 June 2025 (00:00 A.M. ~ 06:00 A.M) ***		 FXOW Service Down
FXOW Service Down *
FXOW Service Down **
FXOW Service Down ***
Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:
Services Affected
 Public Website
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected
 Personal Internet Banking / Mobile Banking Service
Maintenance Date and Timing Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)
Sunday, 15 June 2025 (00:00 A.M. ~ 06:30 A.M) *
Function Affected/Suspended
 Service Down
Service Down *
Services Affected
 Insurance Dashboard
Maintenance Date and Timing

Sunday, 1 June 2025 (00:30 A.M. ~ 01:30 A.M.)

Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)
Function Affected/Suspended

Service Down

Service Down *
Services Affected
 Credit Card Phone Service / Phone Banking Service
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected
 Internet Credit Card Service / HSBC Card+
Maintenance Date and Timing Friday, 30 May 2025 (00:00 A.M.) ~
Thursday, 12 June 2025 (11:59 P.M.)
Function Affected/Suspended
 Due to the Emirates system upgrade, the redemption of Emirates Skywards miles will be temporarily suspended.
Services Affected
 Credit Card Mobile Statement
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected
 Visa Debit Card
Maintenance Date and Timing Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)
Function Affected/Suspended
 Service Down
Services Affected
 ATM Machine
Maintenance Date and Timing Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)
Function Affected/Suspended
 Service Down
Services Affected
 Online Transaction with OTP Security Verification (include credit card and debit card)
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected
 Saving Account Online Application
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected
 Personal Loan Online Application
Maintenance Date and Timing

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)
Function Affected/Suspended
 Service Down
Services Affected
 Credit Card Online Application
Maintenance Date and Timing

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)
Function Affected/Suspended
 Service Down
Services Affected
 Credit Card Event Register Platform
Maintenance Date and Timing

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)
Function Affected/Suspended
 Service Down
Services Affected
 Credit Card MGM Application
Maintenance Date and Timing

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)
Function Affected/Suspended
 Service Down
Services Affected
 Credit Card transaction Notice
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected
 eBill (payment)
Maintenance Date and Timing Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)
Function Affected/Suspended
 Service Down
Services Affected
 i-Invest for online unit trusts/i-Invest for online trading
Maintenance Date and Timing Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)
Function Affected/Suspended
 Service Down
Services Affected
 My investment portfolio
Maintenance Date and Timing Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)
Function Affected/Suspended
 Service Down
Services Affected
 Global Transfers
Maintenance Date and Timing Saturday, 7 June 2025 (23:00 P.M.) ~
Sunday, 8 June 2025 (06:00 A.M.)
Function Affected/Suspended
 Service Down
Services Affected
 FX Order Watch
Maintenance Date and Timing Sunday, 8 June 2025 (00:00 A.M. ~ 06:00 A.M)
Sunday, 15 June 2025 (00:00 A.M. ~ 06:00 A.M) *
Sunday, 22 June 2025 (00:00 A.M. ~ 06:00 A.M) **
Sunday, 29 June 2025 (00:00 A.M. ~ 06:00 A.M) ***
Function Affected/Suspended
 FXOW Service Down
FXOW Service Down *
FXOW Service Down **
FXOW Service Down ***

In order to improve the service quality, you can visit ways-to-bank during the regular maintenance period of the systems. If you need urgent support or have relevant questions, please contact with us.

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