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Online security

Please ensure you are using an up-to-date browser

We take your security very seriously. In order to protect you and our systems, we are making changes to all HSBC websites over the coming weeks that mean some of the oldest web browser versions will no longer be able to access these sites. Generally, the latest versions of a browser (like Internet Explorer, Google Chrome, Apple Safari, etc.) and an operating system family (like Microsoft Windows, MacOS) have the most up-to-date security features.

If you are not using recent browser versions, please upgrade your browser to the latest version via their websites or search online for advice on how to do this.

The internet has brought enormous benefits, from enabling individuals to communicate, shop and bank online to making it easier for businesses to trade across borders.

Unfortunately, however, it is also a breeding ground for criminals intent on making money. It provides opportunities for them to:

  • Infect your computer or mobile and tablet device with malware and steal your identity
  • Send you spam and scam emails
  • Trick you into visiting fake websites and handing over personal information
  • Hack into your wireless network and intercept your data, such as passwords and usernames
  • Take over your computer and use it to attack other people's computers

Protect yourself online

There are a few simple steps you can take to protect yourself online, whether you are a business owner or a private individual. There is always more that you can do, but we suggest you follow these guidelines as a minimum:

Password tips

When creating passwords, remember the following things:

  • Keep them to yourself. No one at HSBC will ever ask you for your internet banking password
  • Make them hard to guess
  • Vary them: Try to use different passwords for different services
  • Change your passwords regularly
  • Never write them down

More in this section

Find out how you can encrypt your email and ensure the security of your communications with the bank.

Find out about courier scams and other tactics used by criminals to steal personal information and defraud customers.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.