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A woman is using laptop; image used for HSBC online banking.

Online banking

Online banking helps you to securely manage all of your accounts in one place, any time

Banking at your convenience

Online banking lets you carry out most of your everyday transactions and more - no matter the time of day. Wherever there's an internet connection, you can log on securely and get your banking done. 

Not Registered?

Why you’ll want the online banking

  • Fast, Simple Log on

    Our new Logon journey is simpler and faster, whilst being just as secure as it has always been.

  • Brand new look for interface

    View all your accounts at a glance and find the functions you need easily with our intuitive new interface.

  • Move money easily

    One easy-to-use consolidated interface to fulfill your transfer needs, including foreign exchange transactions, payments for HSBC credit cards, HSBC Global Transfer, and other local payments. A simpler journey for you to add payees, select transaction date and set up for recurring transfers.

  • Upgraded secure message service

    We integrate message and account services. You may read messages or send us new message to apply for account services.

  • Never lose a bank statement

    Tired of misplacing your paperwork? Or are your financial files full to bursting? Switch to online statements and you'll never have to file your bank statements again. Once you opt in, you can quickly and securely access digital copies of your statements, anytime.

    Digital bank statements are in the same format as hardcopies. The only thing that changes is the way you receive them. And if you ever need a paper copy of a statement, you can give us a call or visit us at your local branch to request one.

To find more, take a look at our guide

What functions are covered in Online Banking?

What do I need to use your Internet banking service?

The following browser versions and operating systems are recommended for Online Banking:


  • Microsoft Edge
  • Firefox 53 and above
  • Google Chrome 60 and above
  • Internet Explorer 11 and above
  • Safari 10 and above

Operation System:

  • Windows 7/10 (Window XP/8 is not supported)
  • Mac OSX 10.14 or above
  • iOS 10.3 or above
  • Android 8 or above

Online banking security

Your safety is paramount to us. Our online banking service is protected by industry-level strong data encryption, providing the strongest defense against unauthorised access. You'll need the following data for logging on to your online banking account.


This is the unique name you chose when registering for online banking.

If you've forgotten your username, please call us at 02-6616-6000 or (886) 2-6616-6000, and our customer service representatives will be happy to help you.

Security Codes

A security code is a single-use random number generated by your mobile banking app or physical Security Device. The security code will be required for online banking logon and transaction verification.

The Digital Secure Key on the HSBC Taiwan app can replace your physical Security Device, allowing you to generate security codes to log on to online banking or verify transactions quicker. That means you won’t need to use your physical Security Device anymore. Digital banking just got easier.

When you activate the Digital Secure Key on mobile banking app, your physical Security Device will be deactivated immediately and you'll no longer need it. This ensures logging on is as secure as ever, only faster.

Create new credentials

We're increasing security and  you must create an online banking user password and set up a security question and answer to continue.

Your new password, security question and answer will not be used to log on to online banking. The logon journey of online banking remains unchanged.

Your new password can be used to securely identify yourself to:

  • Activate HSBC Taiwan App (If you don’t create online banking password, you could not set up mobile banking on new device.)

  • Reset Mobile Banking PIN

  • Activate Security Devices upon replacement

Take a look at our guide to transfer to create new credentials

New security details notice; image used for HSBC online banking.

Step 1: Enter your online banking username and security code to log on to online banking, and click ‘continue’.

Read FAQs for online banking.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation. To improve the protection of customers' rights for the elderly or customers with special needs, the Bank provides relatives or friends to accompany them to participate in the communication to understand the product information, and provides enough time to consider whether to apply for related products. Please contact us via contact center (02)6616-6000 or email if any doubt/concern or further explanation is needed.