Banking at your convenience

Online banking lets you carry out most of your everyday transactions and more - no matter the time of day. Wherever there's an internet connection, you can log on securely and get your banking done. 

Online banking is evolving

At HSBC, we focus on delivering best in class digital services to our customers. As part of this commitment, we are in the process of implementing new online and mobile banking experiences to you in Taiwan.  

Since we are progressively upgrading our online banking, you might see different formats of pages when you’re using online banking. Don’t worry, it’s as expected during the upgrading period. Few services are terminated on 30th  November 2019. Please refer to below link for more detail on the service change.

Want to get started?

If you have already registered for online banking, you can log on now.

If you haven’t applied for online banking, you can register online.

Take a look at our enhancements

  • Fast, Simple Log on
    Our new Logon journey is simpler and faster, whilst being just as secure as it has always been.
  • Brand new look for interface
    View all your accounts at a glance and find the functions you need easily with our intuitive new interface.
  • Move money easily
    One easy-to-use consolidated interface to fulfill your transfer needs, including foreign exchange transactions, payments for HSBC credit cards, HSBC Global Transfer, and other local payments. A simpler journey for you to add payees, select transaction date and set up for recurring transfers.
  • Upgraded secure message service
    We integrate message and account services. You may read messages or send us new message to apply for account services.

To find more, take a look at our guide

What functions are covered in Online Banking?

What do I need to use your Internet banking service?

The following browser versions and operating systems are recommended for Online Banking:

Browser:

  • Microsoft Edge
  • Firefox 53 and above
  • Google Chrome 60 and above
  • Internet Explorer 11 and above
  • Safari 10 and above

Operation System:

  • Windows 7/10 (Window XP/8 is not supported)
  • Mac OSX 10.14 or above
  • iOS 13.3 or above
  • Android 8 or above

Never lose a bank statement

Tired of misplacing your paperwork? Or are your financial files full to bursting? Switch to online statements and you'll never have to file your bank statements again. Once you opt in, you can quickly and securely access digital copies of your statements, anytime.

Digital bank statements are in the same format as hardcopies. The only thing that changes is the way you receive them. And if you ever need a paper copy of a statement, you can give us a call or visit us at your local branch to request one.

Online banking security

Your safety is paramount to us. Our online banking service is protected by industry-level strong data encryption, providing the strongest defense against unauthorised access. You'll need the following data for logging on to your online banking account.

Username

First of all, you need to provide your username.

If you've forgotten your username, please call us at 02-6616-6000 or (886) 2-6616-6000, and our customer service representatives will be happy to help you.

Security device

Your security device adds an extra layer of security to the online banking process. When you log on with a security device, you'll get access to online banking services. If you have questions about your HSBC security device, you can get help from the FAQ section.

Read FAQs for online banking.