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A customer is using the soft token to logon to online banking; image used on HSBC Taiwan Digital Security Key page.

Digital Secure Key

Mobile Banking new feature-Digital Secure Key

The Digital Secure Key on HSBC Taiwan App can replace your physical Security Device, allowing you to generate security codes to log on to online banking or verify transactions more quickly and securely. It’s now even more convenient to use Mobile Banking app to access Online Banking.

Download HSBC Taiwan App

Please update or download HSBC Taiwan App (version 3.0) to activate Digital Secure Key. For security reason, currently we don’t support most Xiaomi devices or any device that has been jailbroken or rooted.

icon of HSBC mobile banking app

Support iOS version 12.2 and later

Support Android OS version 6 and later

Activate Digital Secure Key on HSBC Taiwan App

You’ll first need to update or download HSBC Taiwan App (version 3.0). After you’ve set up Digital Secure Key on mobile banking app, your physical Security Device will be deactivated immediately and you’ll no longer need it. You can generate security codes with HSBC Taiwan App easier, faster and more secure.

Please note: The screenshots are for reference and illustration purposes only.

Use Mobile Banking app to generate online banking security codes

You’ll first need to activate Digital Secure Key on HSBC Taiwan App and make sure your device time is set automatically to generate online banking security codes.

The Log on page with ‘Generate a code’ button

Step 1: Open HSBC Taiwan App (but don't log on). Select ‘Generate a code’ from the bottom of the screen.

The page for choosing the option to generate a security code

Step 2: Select the option that you'd like to perform on HSBC Online Banking:

  • Log on to online banking
  • Verify transactions
  • Re-authenticate code
Log on with Touch ID

Step 3: Use your Touch/Face ID or enter your App PIN to pass identity authentication.

The page for displaying the security code

Step4: Your security code will be displayed. Enter it where requested on HSBC Online Banking.

Please note: The screenshots are for reference and illustration purposes only.

Why choose the Digital Secure Key?

  • It's secure
    The online banking security code on HSBC Taiwan App is packed with bank-grade security and protection features, and can only be generated on your chosen devices linking your personal account
  • It’s faster
    You can verify yourself by App PIN or Touch/Face ID on compatible devices to generate online banking security codes you need in an instant.
  • It’s easier
    You can simply use your Mobile Banking app to access Online Banking securely. You’ll bank easier without using physical Security Device.

* Supported devices for biometric authentication are as follows:

  • Touch ID is available on Apple iPhone and iPad or later running on iOS 12.2 or above. Fingerprint ID is supported on most Android devices with OS version Android 6 or above. To enable Fingerprint ID on Samsung Galaxy S10 or Note 10 devices, please ensure the version of the biometrics security patch on the device is 2.0.24.20 or above.
  • Face ID is available on Apple iPhone X or later, and iPad Pro running on iOS 12.2 or above. Currently, Face ID is not supported on Android devices for security reasons.

Frequently Asked Questions

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