Top of main content

Mobile Banking FAQ

Frequently asked questions (FAQ).

System Requirement

Q01. Which devices and operating systems are supported by HSBC Taiwan app? 

We support devices running on iOS 12.2 or above and OS version Andriod 6 or above. 

For security reason, currently we don't support any device that has been jailbroken or rooted.

Q02. What type of log-on is available for HSBC Taiwan app? 

You can log on to HSBC Taiwan app using  6-digit PIN or biometrics (Face/Touch ID) on supported devices.

Q03. Supported devices for biometric authentication features are as follows: 

iOS users: You can log on to HSBC Taiwan app using Touch ID1 or Face ID2.

Android users: You can log on to HSBC Taiwan app using Fingerprint ID3,4.

1Available on Touch ID enabled Apple iPhone, iPad or later running on iOS 13 or above.

2Available on Face ID enabled Apple iPhone X or later, and iPad Pro running on iOS 13 or above.

3Fingerprint ID: If your device OS is Android 8.0 or above, you will be able to use Fingerprint ID unless your device is deemed unsecure by the app.

4Samsung S9/S9+ Fingerprint ID: If your device OS is Android 10.0 or newer and you've downloaded the latest app version, you will not be able to use Fingerprint ID.

Transaction

Q01. Can I open new term deposit or transfer to foreign currency account in other domestic bank?

Changes to the core functions of mobile banking will be done on the ongoing basis. During the process of change, some services such as open new term deposit, and transfer to foreign currency account in other domestic bank will be temporarily unavailable via mobile banking. Please log on Internet Banking for the services. 

Q02. Who can I make payments/ transfers to? 

You can: 

Transfer between your domestic or foreign currency HSBC Taiwan Bank accounts.

Transfer money to payees with local currency accounts. 

Pay bills to HSBC credit card.
*Transfer to foreign currency account in other domestic bank are currently not available. To make such payments, please go to HSBC Internet Banking. 

Switch/Stop APP Service

Q01. How to set up HSBC Taiwan app on my new device? 

If you decide to set up HSBC Taiwan app on a new device, it is important that you first delink the app on old device. Please do not just delete the app from your device. You shall uninstall the app within the old device by logging on HSBC Taiwan app and going to Profile > Manage devices > find the device to be removed  > Delete. After you successfully delink the HSBC Taiwan app on old device, you can set up the app on your new device. 

Q02. What if my mobile device is lost or damaged? 

If your mobile device is lost or damaged, please contact us immediately so that we can delink your device from your profile.

The Maximum Number of Devices

Q01. I am not be able to set up more than 1 mobile device (incl. Android and iOS). Why?  

To provide safer mobile banking services, we improve the security of HSBC Taiwan app against online fraud/scam. From 26th July 2021 onwards, we adjust the maximum number of devices with the mobile banking. You will not be able to set up more than 1 mobile device (incl. Android and iOS) to access the HSBC Taiwan app.

Q02. Now I have already set up more than 1 mobile device. Can I still use HSBC Taiwan app? 

Existing customers who have set up more than 1 mobile device will still be able to access the HSBC Taiwan app on their devices, but can't add a device on mobile banking.

Q03. I have already set up 3 mobile devices. What if I delink 1 device from HSBC Taiwan app. Can I still use the app on other devices? 

If you have set up 3 mobile devices and now decide to delink 1 device from HSBC Taiwan app, you will still be able to access the HSBC Taiwan app on other devices registered. However, you can't add additional devices on mobile banking. 

Q04. If I delink other devices and only keep 1 device on HSBC Taiwan app, can I add a device to set up mobile banking?

You will not be able to set up more than 1 mobile device (incl. Android and iOS) to access the HSBC Taiwan app. If you decide to set up HSBC Taiwan app on a new device, it is important that you first log on HSBC Taiwan app on your old device to delink the app. You shall uninstall the app within the old device by logging on HSBC Taiwan app and going to Profile > Manage devices > find the device to be removed  > Delete. After you successfully delink the HSBC Taiwan app on old device, you can set up the app on your new device. 

Wealth Dashboard

Q01. How do I access the Wealth Dashboard on HSBC Taiwan app?

You can access the Wealth Dashboard by logging on HSBC Taiwan App and selecting 'Investment' tab at the bottom of the account home page. Or, you can log on HSBC Taiwan app and select 'Account' tab and tap 'Regular Trust Investment Account'  to access Wealth Dashboard on mobile.

Q02. Why the amount shown within the Regular Trust Investment Account is different from the total market value shown on the 'Investment' page  on HSBC Taiwan app?

The amount is calculated based on the information such as types, quantity, price, exchange rate of your current holdings.  The total market value shown on the 'Investment' page and the amount shown on the Regular Trust Investment Account are for your reference only. The amount may vary by the updated frequency of different pages, exchange rate fluctuations and different settlement time.

Q03. Why I am not able to view the details of funds, bonds, structured investments or ETF holdings on HSBC Taiwan app?

Other my holdings pages will be available on mobile in the future. If you would like to view more information about your holdings, you can log on to Internet Banking for viewing investment details.

Q04. Why there is no analyze and compare tab or realized gain/loss tab displayed on 'Investment ' page of HSBC Taiwan app?

More investment features and information will be available in the future. If you would like to know more about the realized gain/loss of your investment, you can log on to HSBC Internet Banking for viewing investment details.

Q05. Why the total market value is different between Mobile Banking and Internet Banking?

The total market value on 'Investment' page of HSBC Mobile Banking does not include DCI (Dual Currency Investments). Thus, the listed amount on HSBC Internet Banking may vary.

Q06.  Why the amount displayed on 'Investment' page is trimmed on HSBC Taiwan app?

Depending on your mobile device and font size settings, if the numbers are displayed with too many digits, the figure may not shown completely. You can adjust the font size of your mobile device or log on to Internet Banking to check the amount.

Q07. Where can I view my FundMax account details on HSBC Taiwan app?

If you have a FundMax account, you can click the drop-down menu at the top of the 'Investment' tab and select FundMax account after logging on to HSBC Taiwan app.

Trade Equities/ETF

Q01. Can I update the RPQ and W8-Ben in HSBC Taiwan app before placing an order of stock/ETF?

This feature will be available in the future. If you want to update the RPQ, please first log on to HSBC Internet Banking and select Quick Link 'Risk Profiler' to assess your risk tolerance. If you want to update W8-Ben form, please log on to Internet Banking and select 'UT & Equity Transaction(incl. W-8Ben)', and then select 'Buy Equities- Fill in Form W8-Ben' on top to access 'Form W8-Ben Submission'

Q02. If I found out that I have yet completed RPQ assessment or my RPQ has expired after I log on to HSBC Taiwan app, is there a link available on mobile that directs me to log on the Internet Banking and update RPQ?

Please note that only a notification will pop up at the top of the screen to remind you completing RPQ currently, and you cannot place an order until RPQ has been updated. Thus, you need to log on to Internet Banking and select 'Risk Profiler' tab for assessment. 

Q03. What are the ways to place orders for stocks/ETFs in HSBC Mobile Banking app?

There are two ways. Please log on to Mobile Banking, select 'Regular Trust Investment Account' on account homepage, or directly tap on 'Investment' tab at the bottom of the account home page to enter Wealth Dashboard.

  • Method 1: Please scroll down and select 'Trade Stock' under 'Products and services' section, and you will see stock searching page.
  • Method 2: Select 'Equities' under 'My holdings' section, and you will see stock search bar and place the corresponding stock orders.

Q04. Can I buy/sell/modify/cancel orders through different channels?

You can buy/sell/modify/cancel orders through different channels, not only merely placing buy order, but modifying or cancelling orders via different channels. However, please note the transaction fee for placing orders through different channels may be slightly different. Please refer to the latest announcement regarding fee table and campaign info.

Q05. How can I know if my order has been received on HSBC Taiwan app?

Once you place the order, you are able to view the latest order status within the 'Order Status' page on Mobile Banking, or 'Order Status' on Internet Banking. In addition, if you place the buy/sell/modify/cancel orders successfully, you will receive an instant email notification on your reserved email address in HSBC.

Q06. Does HSBC Taiwan app have the trend charts for stock/ETF technical analysis? Does HSBC Taiwan app also provide the interactive chart for multi-asset comparison?

Currently we have stocks/ETFs performance chart on Mobile Banking. You can view the performance of stock/ETF prices in different time intervals, and tap on the chart to view the performance for longer intervals. Please note that the layout of Mobile Banking is not conductive to presenting the interactive chart for multi-asset comparison; thus, please go to 'UT & Equity Transaction(incl. W-8Ben)' of Internet Banking for relevant information.

Q07. Can I view the stock watch list on the HSBC Taiwan app?

In order to facilitate customers to place stocks/ETF orders on Mobile Banking, we currently give priority to provide transaction-related services. If you want to add a new watch list or view the watch list of your investment holdings, please log on to the Internet Banking to view the relevant information.

Q08. Is the U.S. Intraday trading (buying and selling U.S. stocks on the same day) also included in this HSBC Taiwan app release?

Yes, the function of Intraday trading will be included in this Mobile Banking release. You can clearly see the maximum buying power (includes available balance and funds receivable) on your account. Please note that the service is only available to the products in US market.

Q09. Can I view FAQs and details of transaction fee on HSBC Taiwan app?

Yes, you can view FAQs in the upper right corner of 'stock order status' page or the upper right corner of buy/sell/modify/cancel order page.

You can check details of transaction fees can be viewed on 'Important information for fee' of 'Verify' or 'Confirmation' page.

Read FAQs for mobile banking.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.