HSBC mobile banking services | Ways to bank

HSBC Taiwan
Ways to bank
Mobile banking

Download HSBC Taiwan App (Version 3.58.0 for iOS and version 3.58.0 for Android) and use it to stay in control of your finances easily. Whether you're checking your balances, setting up new transactions or generating online banking security codes, the app lets you do your banking wherever you are.

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download the mobile banking app by scanning the qr code or clicking the app store icon — Support iOS version 15 and later

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download the mobile banking app by scanning the qr code or clicking the google play icon — Support Android OS version 9 and later

Don't have online banking?

You need to register for online banking before you can use the mobile banking app.

What’s new

Mobile Chat

Select the 「Support」 tab , and select 「Chat with us」.

*Please enable notifications to stay updated.

Type a message in the chat box , providing customers with multiple channels to contact the bank. If there is a need for human agent to reply, the reply will be provided in 9:00-19:30 during weekdays (excluding weekends and holiday).

Why you’ll want the app?

Simpler and faster log on

Log on with either a 6-digit PIN or biometrics (Face/Touch ID) on supported devices.
Keep track of your transactions in one-stop

View your account information and investment portfolio details in one-stop.
Easier move money and bill payment

Transfer money with ease to your own HSBC Taiwan accounts, other payees with local currency accounts and HSBC credit card payment.
Equities and Funds Trading

Only 3 steps to easily invest in overseas stock, ETF and fund anytime, anywhere without missing any investment opportunity.
Stay safe with profile management

Manage devices and security settings to keep your accounts under control.
Digital Secure Key

Generate security codes you need to log on to online banking or verify transactions more quickly and securely.

Highlights

Log on interface of HSBC mobile banking app; image used for HSBC Taiwan ways to banking mobile banking page.

Log on with either a 6-digit PIN or biometrics (Face/Touch ID) on supported devices

Supported devices for biometric authentication features are as follows:

iOS users: You can log on to HSBC Taiwan app using Touch ID¹ or Face ID².
Android users: You can log on to HSBC Taiwan app using Fingerprint ID^3,4.

¹Available on Touch ID enabled Apple iPhone, iPad or later running on iOS 15 or above

²Available on Face ID enabled Apple iPhone X or later, and iPad Pro running on iOS 15 or above

³Fingerprint ID: If your device OS is Android 9.0 or above, you will be able to use Fingerprint ID unless your device is deemed unsecure by the app.

⁴Samsung S9/S9+ Fingerprint ID: If your device OS is Android 10.0 or newer and you've downloaded the latest app version, you will not be able to use Fingerprint ID.

Log on with either a 6-digit PIN or biometrics (Face/Touch ID) on supported devices

Supported devices for biometric authentication features are as follows:

iOS users: You can log on to HSBC Taiwan app using Touch ID¹ or Face ID².
Android users: You can log on to HSBC Taiwan app using Fingerprint ID^3,4.

¹Available on Touch ID enabled Apple iPhone, iPad or later running on iOS 15 or above

²Available on Face ID enabled Apple iPhone X or later, and iPad Pro running on iOS 15 or above

³Fingerprint ID: If your device OS is Android 9.0 or above, you will be able to use Fingerprint ID unless your device is deemed unsecure by the app.

⁴Samsung S9/S9+ Fingerprint ID: If your device OS is Android 10.0 or newer and you've downloaded the latest app version, you will not be able to use Fingerprint ID.

Account transfer page on HSBC mobile banking app; image used for HSBC Taiwan ways to banking mobile banking page.

Transfer money between your HSBC Taiwan accounts in local and foreign currency.
Transfer money to payees with local currency accounts.
Make bill payments to HSBC credit card.

*Please note that changes to the core functions of mobile banking will be done on the ongoing basis. During the process of change, some services such as open new term deposit, and transfer to foreign currency account in other domestic bank will be temporarily unavailable via mobile banking. Please log on internet banking for the services.

View important information
Manage devices
Manage security, including biometric access management and 6-digit PIN change
Contact us and app feedback (Please note that we only collect your feedback for further improvement and won’t use in-app feedback feature to respond directly.)

The page for displaying the security code

Generate online banking security codes:

Log on to online banking
Verify transactions
Re-authenticate code

*To generate online banking security codes, you’ll first need to download the latest HSBC Taiwan App and activate Digital Secure Key.

Step 1: Tap 'Forgot your user password?' and ‘Request new password’.
Step 2 : Create a new user password

*Password must be 8-30 alphanumeric characters and must contain at least 1 letter and 1 number.

Step 3 : Create security question and answer

*Security answer must be 3-30 characters and can only contain letter, numbers or special characters.

Step 4 : Keep your reference number and call us to activate your new password.

Search stocks, ETFs and funds by keywords and codes
View stocks, ETFs and funds quotation and performance
Buy/Sell stocks, ETFs and funds
Review order status of stocks, ETFs and funds
Modify/cancel stocks, ETFs and funds orders

An overview of Allianz Life insurance policies purchased through HSBC TW is displayed on the mobile banking app Accounts section
Check the detailed information of the purchased policy*: basic policy information, payment information, policy value, beneficiary...etc.

*Currently, only Allianz policy information is displayed. For policy information from other insurance companies, please refer to the insurance company’s statements.

Popular questions

We've seen a rise in malware fraud cases. They happen when fraudsters direct victims to download and install malicious apps on their Android device. This then gives them access to the victims' Android devices to allow them to conduct unauthorized transactions. Our new safety measure can help protect you from such malware. If we detect potential risks on your Android device, HSBC Taiwan app will display a warning message and we’ll suspend your access to the HSBC Taiwan app from this device for your protection. Learn more.

To provide safer mobile banking services, we improve the security of HSBC (Taiwan) app against online fraud/scam. From 26th July 2021 onwards, we adjust the maximum number of devices with the mobile banking. You will not be able to set up more than 1 mobile device (incl. Android and iOS) to access the HSBC (Taiwan) app.

If you decide to set up HSBC Taiwan app on a new device, it is important that you first delink the app on the old device. Please do not just delete the app from your device. You shall delink the app on the old device by logging on HSBC (Taiwan) app and going to Support > tap on Profile button at the top right of homepage > Security > Manage devices > find the device to be removed > Delete. After you successfully delink the HSBC (Taiwan) app on old device, you can set up the app on your new device. If there is any problem, please contact us.

Disable screen sharing features such as "Screen Casting" or "Screen Mirroring" on your phone or other apps.
If your 「Tencent App store」 is version 8.6.3 and you downloaded other apps through it, please turn off ‘Notifications’ permission and/ or ‘Nearby devices’ for 「Tencent App Store」 in your devices’ setting, you can continue to use our App as usual.

(Go to ‘Setting’ > Search/ tap ‘Applications’ > Select ‘Tencent App store’ > Select ‘Permission’ > Turn off ‘Notifications’ and/ or ‘Nearby devices’ permission.) or uninstall the App .
If the issue persists or is not related to the above, please follow below steps in order:
1. Unbind the app and uninstall it.
2. Restart your device.
3. Reinstall, bind and log on to the app.

If the crashing issue remains after completing the steps above, please contact us..

For Apple Users:

Go to your phone's 「Settings」, select 「HSBC Taiwan」, and tap「 Language」.
Choose your preferred language.

Changing the app language will not affect the language settings of your phone or other Apps.

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For Android Users:

The steps may vary slightly depending on your device model.

Open your phone's 「Settings」 and tap the search bar.
Type 「Language」, then select 「App languages」.
Choose the desired App and select your preferred 「Language」.
Move your preferred language to the top of the list.

Please note: This adjustment will update the language settings across your entire device.

In order to protect the security of your account, HSBC TW has now suspended the screenshot, video recording, projection, and mirroring functions in the HSBC TW App for Android devices to prevent hackers from controlling your mobile phone for illegal purposes.

Log on mobile banking, go to “Profile”, choose “Security”, select “Manage security”, and turn on “Face/Touch ID log on”.

Frequently asked questions

Read FAQs for mobile banking.

HSBC mobile banking app

Download HSBC Taiwan App (Version 3.58.0 for iOS and version 3.58.0 for Android) and use it to stay in control of your finances easily. Whether you're checking your balances, setting up new transactions or generating online banking security codes, the app lets you do your banking wherever you are.

Don't have online banking?

What’s new

Mobile Chat

Why you’ll want the app?

Highlights

Log on

Move Money

Profile Management

Digital Secure Key

Forgot/Reset online banking password

Investment

Insurance Overview

Popular questions

New safety measure for Android version of HSBC (Taiwan) app

HSBC (Taiwan) app only supports 1 device binding. How to switch the app to a new device?

How to resolve HSBC (Taiwan) app crashing issues on Android devices?

How to Change the App Language?

Why can’t Android system users take screenshots in the App?

How to activate biometrics authentication?

Other ways to bank

Phone banking

Branch banking

Online banking

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