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A girl is looking at a smartphone with smile;image used for HSBC mobile banking app.

HSBC mobile banking app

Manage your accounts on the go

Download HSBC (Taiwan) App and use it to stay in control of your finances easily. Whether you're checking your balances, setting up new transactions or generating online banking security codes, the app lets you do your banking wherever you are.

Don't have online banking?

You need to register for online banking before you can use the mobile banking app.

What’s new

Digital Secure Key

The Digital Secure Key on HSBC Taiwan App can replace your physical Security Device, allowing you to generate security codes to log on to online banking or verify transactions more quickly and securely. That means you won’t need to use your physical Security Device anymore. Digital banking just got easier.

Once you've activated Digital Secure Key on your mobile banking app and agreed to replace your Security Device, your Security Device will be deactivated immediately and you'll no longer need it. This ensures logging on is as secure as ever, only faster.

Forgot/Reset online banking user password

Your online banking user password will be used to securely identify yourself to set up mobile banking app or reset app PIN.

If you forgot your user password to set up mobile banking or change App PIN, we offer you recovery options in order to access your account. You can follow the steps below to reset your user password.

*If you haven’t created a user password, please log on HSBC (Taiwan) online banking to create new credentials

Take a look at our guide to reset online banking user password

Log on interface of HSBC mobile banking app.
Online banking user password reset interface of HSBC mobile banking app.

Step 1: Tap 'Forgot your user password?' and ‘Request new password’. 

If you forgot your user password to set up mobile banking or change App 6-digit PIN, you can tap 'Forgot your user password?' under password input page, and tap 'Request user password' to proceed. 

Why you’ll want the app

  • Simpler and faster log on

    Log on with either a 6-digit PIN or biometrics (Face/Touch ID) on supported devices.

  • Keep track of your transactions

    View your local and global accounts at a glance

  • Easier move money and bill payment

    Transfer money with ease to your own HSBC Taiwan accounts, other payees with local currency accounts and HSBC credit card payment.

  • Stay safe with profile management

    Manage devices and security settings to keep your accounts  under control.

  • Digital Secure Key

    Generate security codes you need to log on to online banking or verify transactions more quickly and securely.

Supported devices for biometric authentication features are as follows:

  • Available on Touch ID enabled Apple iPhone and iPad or later running on iOS 12.2 or above. Fingerprint ID is supported on most Android devices with OS version Android 6 or above. To enable Fingerprint ID on Samsung Galaxy S10 or Note 10 devices, please ensure the version of the biometrics security patch on the device is 2.0.24.20 or above.
  • Available on Face ID enabled Apple iPhone X or later, and iPad Pro running on iOS 12.2 or above. Currently, Face ID is not supported on Android devices for security reasons.

*Please note that changes to the core functions of mobile banking will be done on the ongoing basis. During the process of change, some services such as open new term deposit, and transfer to foreign currency account in other domestic bank will be temporarily unavailable via mobile banking. Please log on internet banking for the services.

Highlights

Log on interface of HSBC mobile banking app; image used for HSBC Taiwan ways to banking mobile banking page.
  • Log on with either a 6-digit PIN or biometrics (Face/Touch ID) on supported devices

Supported devices for biometric authentication features are as follows:

Available on Touch ID enabled Apple iPhone and iPad or later running on iOS 12.2 or above. Fingerprint ID is supported on most Android devices with OS version Android 6 or above. To enable Fingerprint ID on Samsung Galaxy S10 or Note 10 devices, please ensure the version of the biometrics security patch on the device is 2.0.24.20 or above.

Available on Face ID enabled Apple iPhone X or later, and iPad Pro running on iOS 12.2 or above. Currently, Face ID is not supported on Android devices for security reasons.

Frequently asked questions

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