HSBC mobile banking services | Ways to bank

HSBC Taiwan
Ways to bank
Mobile banking

Download HSBC (Taiwan) App and use it to stay in control of your finances easily. Whether you're checking your balances, setting up new transactions or generating online banking security codes, the app lets you do your banking wherever you are.

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download the mobile banking app by scanning the qr code or clicking the app store icon — Support iOS version 13 and later

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download the mobile banking app by scanning the qr code or clicking the google play icon — Support Android OS version 6 and later

Don't have online banking?

You need to register for online banking before you can use the mobile banking app.

What’s new

Improve the security of HSBC Taiwan app to adjust the maximum number of devices with the mobile banking

To provide safer digital banking services, we improve the security of HSBC Taiwan app against online fraud/scam. From 26th July 2021 onwards, we adjust the maximum number of devices with the mobile banking. You will not be able to set up more than 1 mobile device (incl. Android and iOS) to access the HSBC Taiwan app.

Existing customers who have set up more than 1 mobile device will still be able to access the HSBC Taiwan app on their devices, but will not be able to add additional devices on mobile banking. To find out more details, please refer to FAQ.

Take a look at our guide to manage devices on HSBC Taiwan app

Step 1 : Log on HSBC Taiwan app, select ‘ Profile’, and select ‘ Manage devices’.

The area to check the phone verions screen; image used for HSBC Taiwan mobile banking page.

Step 2 : Find the device to be removed

The area to delete the face ID screen; image used for HSBC Taiwan mobile banking page.

Step 3: Select "Delete" to remove the link between the device and the app.

Digital Secure Key

The Digital Secure Key on HSBC Taiwan App can replace your physical Security Device, allowing you to generate security codes to log on to online banking or verify transactions more quickly and securely. That means you won’t need to use your physical Security Device anymore. Digital banking just got easier.

Once you've activated Digital Secure Key on your mobile banking app and agreed to replace your Security Device, your Security Device will be deactivated immediately and you'll no longer need it. This ensures logging on is as secure as ever, only faster.

Learn more about HSBC Mobile Banking APP

Forgot/Reset online banking user password

Your online banking user password will be used to securely identify yourself to set up mobile banking app or reset app PIN.

If you forgot your user password to set up mobile banking or change App PIN, we offer you recovery options in order to access your account. You can follow the steps below to reset your user password.

*If you haven’t created a user password, please log on HSBC (Taiwan) online banking to create new credentials.

Take a look at our guide to reset online banking user password

Online banking user password reset interface of HSBC mobile banking app.

Step 1: Tap 'Forgot your user password?' and ‘Request new password’.

If you forgot your user password to set up mobile banking or change App 6-digit PIN, you can tap 'Forgot your user password?' under password input page, and tap 'Request user password' to proceed.

Step 1: Tap 'Forgot your user password?' and ‘Request new password’.

If you forgot your user password to set up mobile banking or change App 6-digit PIN, you can tap 'Forgot your user password?' under password input page, and tap 'Request user password' to proceed.

New online banking user password input interface.

Step 2 : Create a new user password

Password must be 8-30 alphanumeric characters and must contain at least 1 letter and 1 number. It can’t include common patterns or words, e.g. password, 123456.

Step 3 : Create security question and answer

Security answer must be 3-30 characters and can only contain letter, numbers or special characters. It can’t include common patterns or words, e.g. password, 123456.

Reference number display interface for password reset application.

Step 4 : Keep your reference number and call us to activate your new password.

After you call us to activate your new user password, you can use it to set up mobile banking app or reset app PIN.

Why you’ll want the app

Simpler and faster log on

Log on with either a 6-digit PIN or biometrics (Face/Touch ID) on supported devices.
Keep track of your transactions

View your local and global accounts at a glance
Easier move money and bill payment

Transfer money with ease to your own HSBC Taiwan accounts, other payees with local currency accounts and HSBC credit card payment.
Stay safe with profile management

Manage devices and security settings to keep your accounts under control.
Digital Secure Key

Generate security codes you need to log on to online banking or verify transactions more quickly and securely.

Supported devices for biometric authentication features are as follows:

iOS users: You can log on to HSBC Taiwan app using Touch ID¹ or Face ID².
Android users: You can log on to HSBC Taiwan app using Fingerprint ID^3,4.

¹Available on Touch ID enabled Apple iPhone, iPad or later running on iOS 13 or above

²Available on Face ID enabled Apple iPhone X or later, and iPad Pro running on iOS 13 or above

³Fingerprint ID: If your device OS is Android 8.0 or above, you will be able to use Fingerprint ID unless your device is deemed unsecure by the app.

⁴Samsung S9/S9+ Fingerprint ID: If your device OS is Android 10.0 or newer and you've downloaded the latest app version, you will not be able to use Fingerprint ID.

Highlights

Log on interface of HSBC mobile banking app; image used for HSBC Taiwan ways to banking mobile banking page.

Log on with either a 6-digit PIN or biometrics (Face/Touch ID) on supported devices

Supported devices for biometric authentication features are as follows:

iOS users: You can log on to HSBC Taiwan app using Touch ID¹ or Face ID².
Android users: You can log on to HSBC Taiwan app using Fingerprint ID^3,4.

¹Available on Touch ID enabled Apple iPhone, iPad or later running on iOS 13 or above

²Available on Face ID enabled Apple iPhone X or later, and iPad Pro running on iOS 13 or above

³Fingerprint ID: If your device OS is Android 8.0 or above, you will be able to use Fingerprint ID unless your device is deemed unsecure by the app.

⁴Samsung S9/S9+ Fingerprint ID: If your device OS is Android 10.0 or newer and you've downloaded the latest app version, you will not be able to use Fingerprint ID.

Log on with either a 6-digit PIN or biometrics (Face/Touch ID) on supported devices

Supported devices for biometric authentication features are as follows:

iOS users: You can log on to HSBC Taiwan app using Touch ID¹ or Face ID².
Android users: You can log on to HSBC Taiwan app using Fingerprint ID^3,4.

¹Available on Touch ID enabled Apple iPhone, iPad or later running on iOS 13 or above

²Available on Face ID enabled Apple iPhone X or later, and iPad Pro running on iOS 13 or above

³Fingerprint ID: If your device OS is Android 8.0 or above, you will be able to use Fingerprint ID unless your device is deemed unsecure by the app.

⁴Samsung S9/S9+ Fingerprint ID: If your device OS is Android 10.0 or newer and you've downloaded the latest app version, you will not be able to use Fingerprint ID.

Account transfer page on HSBC mobile banking app; image used for HSBC Taiwan ways to banking mobile banking page.

Transfer money between your HSBC Taiwan accounts in local and foreign currency.
Transfer money to payees with local currency accounts.
Make bill payments to HSBC credit card.

*Please note that changes to the core functions of mobile banking will be done on the ongoing basis. During the process of change, some services such as open new term deposit, and transfer to foreign currency account in other domestic bank will be temporarily unavailable via mobile banking. Please log on internet banking for the services.

View important information
Manage devices
Manage security, including biometric access management and 6-digit PIN change
Contact us and app feedback (Please note that we only collect your feedback for further improvement and won’t use in-app feedback feature to respond directly.)

The page for displaying the security code

Generate online banking security codes:

Log on to online banking
Verify transactions
Re-authenticate code

*To generate online banking security codes, you’ll first need to download the latest HSBC Taiwan App and activate Digital Secure Key.

Frequently asked questions

We support devices running on iOS 13 or above and OS version Andriod 6 or above.

For security reason, currently we don’t support any device that has been jailbroken or rooted.

You can log on to HSBC Taiwan app using 6-digit PIN or biometrics (Face/Touch ID) on supported devices

iOS users: You can log on to HSBC Taiwan app using Touch ID¹ or Face ID².
Android users: You can log on to HSBC Taiwan app using Fingerprint ID^3,4.

¹ Available on Touch ID enabled Apple iPhone, iPad or later running on iOS 13 or above

² Available on Face ID enabled Apple iPhone X or later, and iPad Pro running on iOS 13 or above

³ Fingerprint ID: If your device OS is Android 8.0 or above, you will be able to use Fingerprint ID unless your device is deemed unsecure by the app.

⁴ Samsung S9/S9+ Fingerprint ID: If your device OS is Android 10.0 or newer and you've downloaded the latest app version, you will not be able to use Fingerprint ID.

Changes to the core functions of mobile banking will be done on the ongoing basis. During the process of change, some services such as open new term deposit, and transfer to foreign currency account in other domestic bank will be temporarily unavailable via mobile banking. Please log on internet banking for the services.

You can:

Transfer between your domestic or foreign currency HSBC Taiwan Bank accounts
Transfer money to payees with local currency accounts.
Pay bills to HSBC credit card.

*Transfer to foreign currency account in other domestic bank are currently not available. To make such payments, please go to HSBC Online Banking.

To provide safer mobile banking services, we improve the security of HSBC Taiwan app against online fraud/scam. From 26th July 2021 onwards, we adjust the maximum number of devices with the mobile banking. You will not be able to set up more than 1 mobile device (incl. Android and iOS) to access the HSBC Taiwan app.

If you decide to set up HSBC Taiwan app on a new device, it is important that you first delink the app on old device. Please do not just delete the app from your device. You shall uninstall the app within the old device by logging on HSBC Taiwan app and going to Profile > Manage devices > find the device to be removed > Delete.After you successfully delink the HSBC Taiwan app on old device, you can set up the app on your new device.

If your mobile device is lost or damaged, please contact us immediately so that we can delink your device from your profile.

Existing customers who have set up more than 1 mobile device will still be able to access the HSBC Taiwan app on their devices, but can’t add a device on mobile banking.

If you have set up 3 mobile devices and now decide to delink 1 device from HSBC Taiwan app, you will still be able to access the HSBC Taiwan app on other devices registered. However, you can’t add additional devices on mobile banking.

You will not be able to set up more than 1 mobile device (incl. Android and iOS) to access the HSBC Taiwan app. If you decide to set up HSBC Taiwan app on a new device, it is important that you first log on HSBC Taiwan app on your old device to delink the app. You shall uninstall the app within the old device by logging on HSBC Taiwan app and going to Profile > Manage devices > find the device to be removed > Delete. After you successfully delink the HSBC Taiwan app on old device, you can set up the app on your new device.

HSBC mobile banking app

Download HSBC (Taiwan) App and use it to stay in control of your finances easily. Whether you're checking your balances, setting up new transactions or generating online banking security codes, the app lets you do your banking wherever you are.

Don't have online banking?

What’s new

Improve the security of HSBC Taiwan app to adjust the maximum number of devices with the mobile banking

Take a look at our guide to manage devices on HSBC Taiwan app

Step 1 :Select ‘ Profile’ and ‘Manage devices’

Step 2 : Find the device to be removed

Step 3 Delink the app

Digital Secure Key

Take a look at our guide to reset online banking user password

Step 1 : Tap 'Request new password'

Step 2 : Create a new user password

Step 3 : Create security question and answer

Step 4 : Keep your reference number and call us

Why you’ll want the app

Highlights

Log on

Move Money

Profile Management

Digital Secure Key

Frequently asked questions

Which devices and operating systems are supported by HSBC Taiwan app?

What type of log-on is available for HSBC Taiwan app?

Supported devices for biometric authentication features are as follows:

Can I open new term deposit or transfer to foreign currency account in other domestic bank ?

Who can I make payments/ transfers to?

I am not be able to set up more than 1 mobile device (incl. Android and iOS). Why?

How to set up HSBC Taiwan app on my new device?

What if my mobile device is lost or damaged?

Now I have already set up more than 1 mobile device. Can I still use HSBC Taiwan app?

I have already set up 3 mobile devices. What if I delink 1 device from HSBC Taiwan app. Can I still use the app on other devices?

If I delink other devices and only keep 1 device on HSBC Taiwan app, can I add a device to set up mobile banking?

Other ways to bank

Phone banking

Branch banking

Online banking

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