HSBC mobile banking app

If your mobile device has a version on Android 12, your existing 6-digit PIN in mobile banking APP may be treated as invalid. We will fix the issue as soon as possible. Currently, please click on "Forgot your PIN?" option on the 6-digit PIN entering screen and click on "Create a New Password". Reset a new 6-digit PIN will enable you to continue to use our APP. Please note the biometric use is not affected, and the mobile banking APP can be used smoothly through biometric. 

We support devices running on iOS 12.2 or above and OS version Andriod 6 or above. 

For security reason, currently we don’t support any device that has been jailbroken or rooted.

• iOS users: You can log on to HSBC Taiwan app using Touch ID¹ or Face ID².
• Android users: You can log on to HSBC Taiwan app using Fingerprint ID^3,4.

¹ Available on Touch ID enabled Apple iPhone, iPad or later running on iOS 13 or above

² Available on Face ID enabled Apple iPhone X or later, and iPad Pro running on iOS 13 or above

³ Fingerprint ID: If your device OS is Android 8.0 or above, you will be able to use Fingerprint ID unless your device is deemed unsecure by the app.

⁴ Samsung S9/S9+ Fingerprint ID: If your device OS is Android 10.0 or newer and you've downloaded the latest app version, you will not be able to use Fingerprint ID.

Changes to the core functions of mobile banking will be done on the ongoing basis. During the process of change, some services such as open new term deposit, and transfer to foreign currency account in other domestic bank will be temporarily unavailable via mobile banking. Please log on internet banking for the services. 

You can: 

1. Transfer between your domestic or foreign currency HSBC Taiwan Bank accounts
2. Transfer money to payees with local currency accounts. 
3. Pay bills to HSBC credit card.
   

*Transfer to foreign currency account in other domestic bank are currently not available. To make such payments, please go to HSBC Online Banking. 

To provide safer mobile banking services, we improve the security of HSBC Taiwan app against online fraud/scam. From 26th July 2021 onwards, we adjust the maximum number of devices with the mobile banking. You will not be able to set up more than 1 mobile device (incl. Android and iOS) to access the HSBC Taiwan app.

If you decide to set up HSBC Taiwan app on a new device, it is important that you first delink the app on old device. Please do not just delete the app from your device. You shall uninstall the app within the old device by logging on HSBC Taiwan app and going to Profile > Manage devices > find the device to be removed  > Delete.After you successfully delink the HSBC Taiwan app on old device, you can set up the app on your new device. 

If your mobile device is lost or damaged, please contact us immediately so that we can delink your device from your profile.

Existing customers who have set up more than 1 mobile device will still be able to access the HSBC Taiwan app on their devices, but can’t add a device on mobile banking.

If you have set up 3 mobile devices and now decide to delink 1 device from HSBC Taiwan app, you will still be able to access the HSBC Taiwan app on other devices registered. However, you can’t add additional devices on mobile banking. 

You will not be able to set up more than 1 mobile device (incl. Android and iOS) to access the HSBC Taiwan app. If you decide to set up HSBC Taiwan app on a new device, it is important that you first log on HSBC Taiwan app on your old device to delink the app. You shall uninstall the app within the old device by logging on HSBC Taiwan app and going to Profile > Manage devices > find the device to be removed  > Delete. After you successfully delink the HSBC Taiwan app on old device, you can set up the app on your new device.