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COVID-19 Relief & Guidance

To help you through these uncertain times, we're working hard to make sure you have the guidance and support you need.
Card and money icon; image used for HSBC Taiwan Coronavirus guidance page.
 

We know many of you are worried about how your finances might be affected by coronavirus. To help you through these uncertain times, we‘re working hard to make sure you have the guidance and our financial liquidity relief programs. (Chinese Only)

Money icon; image used for HSBC Taiwan Coronavirus guidance page.
 

Safety and health among our customers and employees are HSBC’s first priorities. Tips on staying safe and banking online in the times of COVID-19.

Question mark icon; image used for HSBC Taiwan Coronavirus guidance page.
 

Find the answers you need for all products.

Shield icon; image used for HSBC Taiwan Coronavirus guidance page.
 

There are more and more online scams due to Covid-19 pandemic, HSBC cares about your network security and provides related safeguards.

The Central Epidemic Command Center (CECC) announced that:

  1. Effective at 00:00 on 21 March, all inbound travelers will be quarantined for 14 days upon arrival in Taiwan.
  2. Effective on 1 April, implemented “Social Distancing Guidelines” to reduce community infection of COVID-19: People should stay at least 1 meter apart for outdoors and 1.5 meters apart for indoors. People should wear masks in crowded or insulated environment.

 

To comply with the above requirements and to protect clients and employees’ health, if you encounter any of the following situations, please do not enter the branch. It is recommended to complete your transactions via Internet Banking, Mobile Banking or Phone Banking. Thank you for your cooperation and understanding!

  1. Entering the branch without wearing masks;
  2. Forehead temperature measurement exceeding 37.5℃ or having symptoms of respiratory infections, e.g. cough, sore throat, etc.;
  3. Not properly disinfecting hands with alcohol before entering branch;
  4. Not following “Social Distancing Guidelines” to keep 1.5 meters apart;
  5. Not able to cooperate with related epidemic prevention measures.

Beware of Covid-19 Phishing Scams

The coronavirus could accelerate activities of cyber criminals who prey upon the public’s concerns. 

 

HSBC will not contact you to request that you provide or verify your:

  • Full social security or account numbers
  • One-time password, account username or password
  • Answers to security questions over the phone

In addition, please be reminded that fraud scams is increasing, for instance, a fake call/email/SMS from MOHW/WHO, online mask/forehead thermometer auction, release installment, Smishing….etc. You can refer to 165 anti-fraud news link: (https://165.npa.gov.tw/#/articles/news)

Learn more on how to protect yourself from scams here.

Do your banking anywhere

  • Existing customer ?
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  • Not yet a customer?
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Other way

  • HSBC Branch

    To comply with the above requirements and to protect clients and employees’ health, if you encounter any of the following situations, please do not enter the branch. Thank you for your cooperation and understanding. 

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