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Scheduled Maintenance

Maintenance schedule

Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:
Services Affected
Maintenance Date and Timing Function Affected/Suspended
Public Website N/A N/A
Personal Internet Banking / Mobile Banking Service Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)
Sunday, 15 June 2025 (00:00 A.M. ~ 06:30 A.M) *
Service Down
Service Down *
Insurance Dashboard

Sunday, 1 June 2025 (00:30 A.M. ~ 01:30 A.M.)

Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)

Service Down

Service Down *

Credit Card Phone Service / Phone Banking Service N/A N/A
Internet Credit Card Service / HSBC Card+ Friday, 30 May 2025 (00:00 A.M.) ~
Thursday, 12 June 2025 (11:59 P.M.)
Due to the Emirates system upgrade, the redemption of Emirates Skywards miles will be temporarily suspended.
Credit Card Mobile Statement N/A N/A
Visa Debit Card Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) Service Down
ATM Machine Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) Service Down
Online Transaction with OTP Security Verification (include credit card and debit card)
N/A N/A
Saving Account Online Application N/A N/A
Personal Loan Online Application

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)

Service Down
Credit Card Online Application

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)

Service Down
Credit Card Event Register Platform

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)

Service Down
Credit Card MGM Application

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)

Service Down
Credit Card transaction Notice N/A N/A
eBill (payment) Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) Service Down
i-Invest for online unit trusts/i-Invest for online trading Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) Service Down
My investment portfolio Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) Service Down
Global Transfers
Saturday, 7 June 2025 (23:00 P.M.) ~
Sunday, 8 June 2025 (06:00 A.M.)
Service Down
FX Order Watch
Sunday, 8 June 2025 (00:00 A.M. ~ 06:00 A.M)
Sunday, 15 June 2025 (00:00 A.M. ~ 06:00 A.M) *
Sunday, 22 June 2025 (00:00 A.M. ~ 06:00 A.M) **
Sunday, 29 June 2025 (00:00 A.M. ~ 06:00 A.M) ***
FXOW Service Down
FXOW Service Down *
FXOW Service Down **
FXOW Service Down ***
Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:
Services Affected
Public Website
Maintenance Date and Timing N/A
Function Affected/Suspended
N/A
Services Affected
Personal Internet Banking / Mobile Banking Service
Maintenance Date and Timing Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)
Sunday, 15 June 2025 (00:00 A.M. ~ 06:30 A.M) *
Function Affected/Suspended
Service Down
Service Down *
Services Affected
Insurance Dashboard
Maintenance Date and Timing

Sunday, 1 June 2025 (00:30 A.M. ~ 01:30 A.M.)

Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)

Function Affected/Suspended

Service Down

Service Down *

Services Affected
Credit Card Phone Service / Phone Banking Service
Maintenance Date and Timing N/A
Function Affected/Suspended
N/A
Services Affected
Internet Credit Card Service / HSBC Card+
Maintenance Date and Timing Friday, 30 May 2025 (00:00 A.M.) ~
Thursday, 12 June 2025 (11:59 P.M.)
Function Affected/Suspended
Due to the Emirates system upgrade, the redemption of Emirates Skywards miles will be temporarily suspended.
Services Affected
Credit Card Mobile Statement
Maintenance Date and Timing N/A
Function Affected/Suspended
N/A
Services Affected
Visa Debit Card
Maintenance Date and Timing Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)
Function Affected/Suspended
Service Down
Services Affected
ATM Machine
Maintenance Date and Timing Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)
Function Affected/Suspended
Service Down
Services Affected
Online Transaction with OTP Security Verification (include credit card and debit card)
Maintenance Date and Timing N/A
Function Affected/Suspended
N/A
Services Affected
Saving Account Online Application
Maintenance Date and Timing N/A
Function Affected/Suspended
N/A
Services Affected
Personal Loan Online Application
Maintenance Date and Timing

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)

Function Affected/Suspended
Service Down
Services Affected
Credit Card Online Application
Maintenance Date and Timing

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)

Function Affected/Suspended
Service Down
Services Affected
Credit Card Event Register Platform
Maintenance Date and Timing

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)

Function Affected/Suspended
Service Down
Services Affected
Credit Card MGM Application
Maintenance Date and Timing

Monday, 9 June 2025 (11:00 P.M.) ~

Tuesday, 10 June 2025 (03:00 A.M.)

Function Affected/Suspended
Service Down
Services Affected
Credit Card transaction Notice
Maintenance Date and Timing N/A
Function Affected/Suspended
N/A
Services Affected
eBill (payment)
Maintenance Date and Timing Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)
Function Affected/Suspended
Service Down
Services Affected
i-Invest for online unit trusts/i-Invest for online trading
Maintenance Date and Timing Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)
Function Affected/Suspended
Service Down
Services Affected
My investment portfolio
Maintenance Date and Timing Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M)
Function Affected/Suspended
Service Down
Services Affected
Global Transfers
Maintenance Date and Timing Saturday, 7 June 2025 (23:00 P.M.) ~
Sunday, 8 June 2025 (06:00 A.M.)
Function Affected/Suspended
Service Down
Services Affected
FX Order Watch
Maintenance Date and Timing Sunday, 8 June 2025 (00:00 A.M. ~ 06:00 A.M)
Sunday, 15 June 2025 (00:00 A.M. ~ 06:00 A.M) *
Sunday, 22 June 2025 (00:00 A.M. ~ 06:00 A.M) **
Sunday, 29 June 2025 (00:00 A.M. ~ 06:00 A.M) ***
Function Affected/Suspended
FXOW Service Down
FXOW Service Down *
FXOW Service Down **
FXOW Service Down ***

In order to improve the service quality, you can visit ways-to-bank during the regular maintenance period of the systems. If you need urgent support or have relevant questions, please contact with us.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation. To improve the protection of customers' rights for the elderly or customers with special needs, the Bank provides relatives or friends to accompany them to participate in the communication to understand the product information, and provides enough time to consider whether to apply for related products. Please contact us via contact center (02)6616-6000 or email csr@hsbc.com.tw if any doubt/concern or further explanation is needed.
Credit card loss report service hotline (02)6616-6861
For information on the loss reporting services of the other credit card issuance institution,please click hereclick here to read more about loss reporting services on other credit card issuance institution.(THE BANKERS ASSOCIATION OF THE REPUBLIC OF CHINA)