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Scheduled Maintenance

Maintenance schedule

Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:
Services Affected
 Maintenance Date and Timing Function Affected/Suspended

Public Website

N/A

N/A

Personal Internet Banking / Mobile Banking Service

Sunday, 3 August 2025 (02:30 A.M. ~ 06:30 A.M.)

Sunday, 24 August 2025 (00:30 A.M. ~ 06:30 A.M.) *

Sunday, 31 August 2025 (00:30 A.M. ~ 06:30 A.M.) **

Service Down

Service Down *

Service Down **

Insurance Dashboard

Sunday, 24 August 2025 (00:30 A.M. ~ 06:30 A.M.)

Sunday, 31 August 2025 (00:30 A.M. ~ 06:30 A.M.) *

Service Down

Service Down *

Credit Card Phone Service / Phone Banking Service

Sunday, 24 August 2025 (00:30 A.M. ~ 06:30 A.M.)

Service Down

Internet Credit Card Service / HSBC Card+

N/A

N/A
Credit Card Mobile Statement

N/A

N/A

Visa Debit Card

Sunday, 24 August 2025 (00:30 A.M. ~ 06:30 A.M.)

Sunday, 31 August 2025 (00:30 A.M. ~ 06:30 A.M.) *

Service Down

Service Down *

ATM Machine

Sunday, 31 August 2025 (00:30 A.M. ~ 06:30 A.M.)

Service Down

Online Transaction with OTP Security Verification (include credit card and debit card)

N/A

N/A

Saving Account Online Application

N/A

N/A

Personal Loan Online Application

N/A

N/A

Credit Card Online Application

N/A

N/A

Credit Card Event Register Platform

N/A

N/A

Credit Card MGM Application

N/A

N/A

Credit Card transaction Notice

N/A

N/A

eBill (payment)

Sunday, 31 August 2025 (00:30 A.M. ~ 06:30 A.M.)

Service Down

i-Invest for online unit trusts/i-Invest for online trading

Sunday, 24 August 2025 (03:30 A.M. ~ 06:30 A.M.)

Sunday, 31 August 2025 (00:30 A.M. ~ 06:30 A.M.) *

Service Down

Service Down *

My investment portfolio

Sunday, 24 August 2025 (03:30 A.M. ~ 06:30 A.M.)

Sunday, 31 August 2025 (00:30 A.M. ~ 06:30 A.M.) *

Service Down

Service Down *

Global Transfers

N/A

N/A

FX Order Watch

Sunday, 3 August 2025 (00:00 A.M. ~ 06:00 A.M.)

Sunday, 10 August 2025 (00:00 A.M. ~ 06:00 A.M.) *

Sunday, 17 August 2025 (00:00 A.M. ~ 06:00 A.M.) **

Sunday, 24 August 2025 (00:00 A.M. ~ 06:00 A.M.) ***

Service Down

Service Down *

Service Down **

Service Down ***
Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:
Services Affected

Public Website
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Personal Internet Banking / Mobile Banking Service
Maintenance Date and Timing

Sunday, 3 August 2025 (02:30 A.M. ~ 06:30 A.M.)

Sunday, 24 August 2025 (00:30 A.M. ~ 06:30 A.M.) *

Sunday, 31 August 2025 (00:30 A.M. ~ 06:30 A.M.) **
Function Affected/Suspended

Service Down

Service Down *

Service Down **
Services Affected

Insurance Dashboard
Maintenance Date and Timing

Sunday, 24 August 2025 (00:30 A.M. ~ 06:30 A.M.)

Sunday, 31 August 2025 (00:30 A.M. ~ 06:30 A.M.) *
Function Affected/Suspended

Service Down

Service Down *
Services Affected

Credit Card Phone Service / Phone Banking Service
Maintenance Date and Timing

Sunday, 24 August 2025 (00:30 A.M. ~ 06:30 A.M.)
Function Affected/Suspended

Service Down
Services Affected

Internet Credit Card Service / HSBC Card+
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected
 Credit Card Mobile Statement
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Visa Debit Card
Maintenance Date and Timing

Sunday, 24 August 2025 (00:30 A.M. ~ 06:30 A.M.)

Sunday, 31 August 2025 (00:30 A.M. ~ 06:30 A.M.) *
Function Affected/Suspended

Service Down

Service Down *
Services Affected

ATM Machine
Maintenance Date and Timing

Sunday, 31 August 2025 (00:30 A.M. ~ 06:30 A.M.)
Function Affected/Suspended

Service Down
Services Affected

Online Transaction with OTP Security Verification (include credit card and debit card)
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Saving Account Online Application
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Personal Loan Online Application
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Credit Card Online Application
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Credit Card Event Register Platform
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Credit Card MGM Application
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Credit Card transaction Notice
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

eBill (payment)
Maintenance Date and Timing

Sunday, 31 August 2025 (00:30 A.M. ~ 06:30 A.M.)
Function Affected/Suspended

Service Down
Services Affected

i-Invest for online unit trusts/i-Invest for online trading
Maintenance Date and Timing

Sunday, 24 August 2025 (03:30 A.M. ~ 06:30 A.M.)

Sunday, 31 August 2025 (00:30 A.M. ~ 06:30 A.M.) *
Function Affected/Suspended

Service Down

Service Down *
Services Affected

My investment portfolio
Maintenance Date and Timing

Sunday, 24 August 2025 (03:30 A.M. ~ 06:30 A.M.)

Sunday, 31 August 2025 (00:30 A.M. ~ 06:30 A.M.) *
Function Affected/Suspended

Service Down

Service Down *
Services Affected

Global Transfers
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

FX Order Watch
Maintenance Date and Timing

Sunday, 3 August 2025 (00:00 A.M. ~ 06:00 A.M.)

Sunday, 10 August 2025 (00:00 A.M. ~ 06:00 A.M.) *

Sunday, 17 August 2025 (00:00 A.M. ~ 06:00 A.M.) **

Sunday, 24 August 2025 (00:00 A.M. ~ 06:00 A.M.) ***
Function Affected/Suspended

Service Down

Service Down *

Service Down **

Service Down ***

In order to improve the service quality, you can visit ways-to-bank during the regular maintenance period of the systems. If you need urgent support or have relevant questions, please contact with us.

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