Maintenance schedule
| Services Affected |
Maintenance Date and Timing | Function Affected/Suspended |
|---|---|---|
| Public Website | N/A | N/A |
| Personal Internet Banking / Mobile Banking Service | Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) Sunday, 15 June 2025 (00:00 A.M. ~ 06:30 A.M) * |
Service Down Service Down * |
| Insurance Dashboard |
Sunday, 1 June 2025 (00:30 A.M. ~ 01:30 A.M.) Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) |
Service Down Service Down * |
| Credit Card Phone Service / Phone Banking Service | N/A | N/A |
| Internet Credit Card Service / HSBC Card+ | Friday, 30 May 2025 (00:00 A.M.) ~ Thursday, 26 June 2025 (10:00 P.M.) ~ Friday, 27 June 2025 (01:30 A.M.) *
|
Due to the Emirates system upgrade, the redemption of Emirates Skywards miles will be temporarily suspended. Service Down* |
| Credit Card Mobile Statement | Thursday, 26 June 2025 (10:00 P.M.) ~ Friday, 27 June 2025 (01:30 A.M.) |
Service Down |
| Visa Debit Card | Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) | Service Down |
| ATM Machine | Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) | Service Down |
| Online Transaction with OTP Security Verification (include credit card and debit card) |
N/A | N/A |
| Saving Account Online Application | N/A | N/A |
| Personal Loan Online Application | Monday, 9 June 2025 (11:00 P.M.) ~ Tuesday, 10 June 2025 (03:00 A.M.) Saturday, 28 June 2025 (09:00 A.M. ~ 18:00 P.M) * Monday, 30 June 2025 (05:00 P.M. ~ 10:00 P.M) ** |
Service Down
Service Down * Service Down ** |
| Credit Card Online Application | Monday, 9 June 2025 (11:00 P.M.) ~ Tuesday, 10 June 2025 (03:00 A.M.) Saturday, 28 June 2025 (09:00 A.M. ~ 18:00 P.M) * Monday, 30 June 2025 (05:00 P.M. ~ 10:00 P.M) ** |
Service Down
Service Down * Service Down ** |
| Credit Card Event Register Platform | Monday, 9 June 2025 (11:00 P.M.) ~ Tuesday, 10 June 2025 (03:00 A.M.) Saturday, 28 June 2025 (09:00 A.M. ~ 18:00 P.M) * Monday, 30 June 2025 (05:00 P.M. ~ 10:00 P.M) ** |
Service Down
Service Down * Service Down ** |
| Credit Card MGM Application | Monday, 9 June 2025 (11:00 P.M.) ~ Tuesday, 10 June 2025 (03:00 A.M.) Saturday, 28 June 2025 (09:00 A.M. ~ 18:00 P.M) * Monday, 30 June 2025 (05:00 P.M. ~ 10:00 P.M) ** |
Service Down
Service Down * Service Down ** |
| Credit Card transaction Notice | N/A | N/A |
| eBill (payment) | Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) | Service Down |
| i-Invest for online unit trusts/i-Invest for online trading | Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) | Service Down |
| My investment portfolio | Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) | Service Down |
| Global Transfers |
Saturday, 7 June 2025 (23:00 P.M.) ~ Sunday, 8 June 2025 (06:00 A.M.) |
Service Down |
| FX Order Watch |
Sunday, 8 June 2025 (00:00 A.M. ~ 06:00 A.M) Sunday, 15 June 2025 (00:00 A.M. ~ 06:00 A.M) * Sunday, 22 June 2025 (00:00 A.M. ~ 06:00 A.M) ** Sunday, 29 June 2025 (00:00 A.M. ~ 06:00 A.M) *** |
FXOW Service Down FXOW Service Down * FXOW Service Down ** FXOW Service Down *** |
| Services Affected |
Public Website |
|---|---|
| Maintenance Date and Timing | N/A |
| Function Affected/Suspended |
N/A |
| Services Affected |
Personal Internet Banking / Mobile Banking Service |
| Maintenance Date and Timing |
Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) Sunday, 15 June 2025 (00:00 A.M. ~ 06:30 A.M) * |
| Function Affected/Suspended |
Service Down Service Down * |
| Services Affected |
Insurance Dashboard |
| Maintenance Date and Timing |
Sunday, 1 June 2025 (00:30 A.M. ~ 01:30 A.M.) Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) |
| Function Affected/Suspended |
Service Down Service Down * |
| Services Affected |
Credit Card Phone Service / Phone Banking Service |
| Maintenance Date and Timing | N/A |
| Function Affected/Suspended |
N/A |
| Services Affected |
Internet Credit Card Service / HSBC Card+ |
| Maintenance Date and Timing |
Friday, 30 May 2025 (00:00 A.M.) ~ Thursday, 26 June 2025 (10:00 P.M.) ~ Friday, 27 June 2025 (01:30 A.M.) *
|
| Function Affected/Suspended |
Due to the Emirates system upgrade, the redemption of Emirates Skywards miles will be temporarily suspended. Service Down* |
| Services Affected |
Credit Card Mobile Statement |
| Maintenance Date and Timing |
Thursday, 26 June 2025 (10:00 P.M.) ~ Friday, 27 June 2025 (01:30 A.M.) |
| Function Affected/Suspended |
Service Down |
| Services Affected |
Visa Debit Card |
| Maintenance Date and Timing | Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) |
| Function Affected/Suspended |
Service Down |
| Services Affected |
ATM Machine |
| Maintenance Date and Timing | Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) |
| Function Affected/Suspended |
Service Down |
| Services Affected |
Online Transaction with OTP Security Verification (include credit card and debit card) |
| Maintenance Date and Timing | N/A |
| Function Affected/Suspended |
N/A |
| Services Affected |
Saving Account Online Application |
| Maintenance Date and Timing | N/A |
| Function Affected/Suspended |
N/A |
| Services Affected |
Personal Loan Online Application |
| Maintenance Date and Timing |
Monday, 9 June 2025 (11:00 P.M.) ~ Tuesday, 10 June 2025 (03:00 A.M.) Saturday, 28 June 2025 (09:00 A.M. ~ 18:00 P.M) * Monday, 30 June 2025 (05:00 P.M. ~ 10:00 P.M) ** |
| Function Affected/Suspended |
Service Down
Service Down * Service Down ** |
| Services Affected |
Credit Card Online Application |
| Maintenance Date and Timing |
Monday, 9 June 2025 (11:00 P.M.) ~ Tuesday, 10 June 2025 (03:00 A.M.) Saturday, 28 June 2025 (09:00 A.M. ~ 18:00 P.M) * Monday, 30 June 2025 (05:00 P.M. ~ 10:00 P.M) ** |
| Function Affected/Suspended |
Service Down
Service Down * Service Down ** |
| Services Affected |
Credit Card Event Register Platform |
| Maintenance Date and Timing |
Monday, 9 June 2025 (11:00 P.M.) ~ Tuesday, 10 June 2025 (03:00 A.M.) Saturday, 28 June 2025 (09:00 A.M. ~ 18:00 P.M) * Monday, 30 June 2025 (05:00 P.M. ~ 10:00 P.M) ** |
| Function Affected/Suspended |
Service Down
Service Down * Service Down ** |
| Services Affected |
Credit Card MGM Application |
| Maintenance Date and Timing |
Monday, 9 June 2025 (11:00 P.M.) ~ Tuesday, 10 June 2025 (03:00 A.M.) Saturday, 28 June 2025 (09:00 A.M. ~ 18:00 P.M) * Monday, 30 June 2025 (05:00 P.M. ~ 10:00 P.M) ** |
| Function Affected/Suspended |
Service Down
Service Down * Service Down ** |
| Services Affected |
Credit Card transaction Notice |
| Maintenance Date and Timing | N/A |
| Function Affected/Suspended |
N/A |
| Services Affected |
eBill (payment) |
| Maintenance Date and Timing | Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) |
| Function Affected/Suspended |
Service Down |
| Services Affected |
i-Invest for online unit trusts/i-Invest for online trading |
| Maintenance Date and Timing | Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) |
| Function Affected/Suspended |
Service Down |
| Services Affected |
My investment portfolio |
| Maintenance Date and Timing | Sunday, 8 June 2025 (03:00 A.M. ~ 06:00 A.M) |
| Function Affected/Suspended |
Service Down |
| Services Affected |
Global Transfers |
| Maintenance Date and Timing |
Saturday, 7 June 2025 (23:00 P.M.) ~ Sunday, 8 June 2025 (06:00 A.M.) |
| Function Affected/Suspended |
Service Down |
| Services Affected |
FX Order Watch |
| Maintenance Date and Timing |
Sunday, 8 June 2025 (00:00 A.M. ~ 06:00 A.M) Sunday, 15 June 2025 (00:00 A.M. ~ 06:00 A.M) * Sunday, 22 June 2025 (00:00 A.M. ~ 06:00 A.M) ** Sunday, 29 June 2025 (00:00 A.M. ~ 06:00 A.M) *** |
| Function Affected/Suspended |
FXOW Service Down FXOW Service Down * FXOW Service Down ** FXOW Service Down *** |
In order to improve the service quality, you can visit ways-to-bank during the regular maintenance period of the systems. If you need urgent support or have relevant questions, please contact with us.