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Scheduled Maintenance

Maintenance schedule

Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:
Services Affected
 Maintenance Date and Timing Function Affected/Suspended

Public Website

N/A

N/A

Personal Internet Banking / Mobile Banking Service

 Sunday, 7 December 2025 (00:30 A.M. ~ 05:30 A.M.)

Service Down

Insurance Dashboard

N/A

N/A

Credit Card Phone Service / Phone Banking Service

 N/A N/A
Chat with us N/A N/A

Internet Credit Card Service / HSBC Card+

 Tuesday, 9 December 2025 (23:00 P.M. ~ 23:59 P.M.) Service Down
Credit Card Mobile Statement

N/A

N/A

Visa Debit Card

 N/A N/A

ATM Machine

 


N/A		 N/A

Online Transaction with OTP Security Verification (include credit card and debit card)

 N/A N/A

Saving Account Online Application

N/A

N/A

Personal Loan Online Application

 Saturday, 6 December 2025 (09:00 A.M. ~ 17:30 P.M.)

Service Down

Credit Card Online Application

Saturday, 6 December 2025 (09:00 A.M. ~ 17:30 P.M.)

Service Down

 

Credit Card Event Register Platform

 N/A N/A

Credit Card MGM Application

Saturday, 6 December 2025 (09:00 A.M. ~ 17:30 P.M.)

Service Down

Credit Card transaction Notice

N/A

N/A

eBill (payment)

 N/A N/A

i-Invest for online unit trusts/i-Invest for online trading

Sunday, 7 December 2025 (00:00 A.M. ~ 06:00 A.M.)

Service Down

My investment portfolio

Sunday, 7 December 2025 (00:00 A.M. ~ 06:00 A.M.)

Service Down

Global Transfers

N/A

N/A

FX Order Watch

Sunday, 7 December 2025 (00:00 A.M. ~ 06:00 A.M.)

Sunday, 14 December 2025 (00:00 A.M. ~ 06:00 A.M.) *

Service Down

Service Down *
Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:
Services Affected

Public Website
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Personal Internet Banking / Mobile Banking Service
Maintenance Date and Timing Sunday, 7 December 2025 (00:30 A.M. ~ 05:30 A.M.)
Function Affected/Suspended

Service Down
Services Affected

Insurance Dashboard
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Credit Card Phone Service / Phone Banking Service
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected
 Chat with us
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected

Internet Credit Card Service / HSBC Card+
Maintenance Date and Timing Tuesday, 9 December 2025 (23:00 P.M. ~ 23:59 P.M.)
Function Affected/Suspended
 Service Down
Services Affected
 Credit Card Mobile Statement
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Visa Debit Card
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected

ATM Machine
Maintenance Date and Timing

 


N/A
Function Affected/Suspended
 N/A
Services Affected

Online Transaction with OTP Security Verification (include credit card and debit card)
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected

Saving Account Online Application
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Personal Loan Online Application
Maintenance Date and Timing Saturday, 6 December 2025 (09:00 A.M. ~ 17:30 P.M.)
Function Affected/Suspended

Service Down
Services Affected

Credit Card Online Application
Maintenance Date and Timing

Saturday, 6 December 2025 (09:00 A.M. ~ 17:30 P.M.)
Function Affected/Suspended

Service Down

 
Services Affected

Credit Card Event Register Platform
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected

Credit Card MGM Application
Maintenance Date and Timing

Saturday, 6 December 2025 (09:00 A.M. ~ 17:30 P.M.)
Function Affected/Suspended

Service Down
Services Affected

Credit Card transaction Notice
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

eBill (payment)
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected

i-Invest for online unit trusts/i-Invest for online trading
Maintenance Date and Timing

Sunday, 7 December 2025 (00:00 A.M. ~ 06:00 A.M.)
Function Affected/Suspended

Service Down
Services Affected

My investment portfolio
Maintenance Date and Timing

Sunday, 7 December 2025 (00:00 A.M. ~ 06:00 A.M.)
Function Affected/Suspended

Service Down
Services Affected

Global Transfers
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

FX Order Watch
Maintenance Date and Timing

Sunday, 7 December 2025 (00:00 A.M. ~ 06:00 A.M.)

Sunday, 14 December 2025 (00:00 A.M. ~ 06:00 A.M.) *
Function Affected/Suspended

Service Down

Service Down *

In order to improve the service quality, you can visit ways-to-bank during the regular maintenance period of the systems. If you need urgent support or have relevant questions, please contact with us.

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Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation. To improve the protection of customers' rights for the elderly or customers with special needs, the Bank provides relatives or friends to accompany them to participate in the communication to understand the product information, and provides enough time to consider whether to apply for related products. Please contact us via contact center (02)6616-6000 if any doubt/concern or further explanation is needed.
Credit card loss report service hotline (02)6616-6861
For information on the loss reporting services of the other credit card issuance institution,please click hereclick here to read more about loss reporting services on other credit card issuance institution. This link will open in a new window(THE BANKERS ASSOCIATION OF THE REPUBLIC OF CHINA)