Top of main content

Scheduled Maintenance

Maintenance schedule

Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:
Services Affected
 Maintenance Date and Timing Function Affected/Suspended
Public Website N/A N/A
Personal Internet Banking / Mobile Banking Service

Sunday, 11 May 2025 (02:30 A.M. ~ 06:30 A.M.)

Monday, 19 May 2025 (00:00 A.M. ~ 06:00 A.M.) *

Sunday, 25 May 2025 (02:00 A.M. ~ 09:00 A.M.) **

Service Down 

Service Down *

Service Down **
Insurance Dashboard

Monday, 19 May 2025 (00:00 A.M. ~ 06:00 A.M.)

Sunday, 25 May 2025 (02:00 A.M. ~ 09:00 A.M.) *

Service Down

Service Down *
Credit Card Phone Service / Phone Banking Service

Saturday, 3 May 2025 (00:00 A.M. ~ 04:30 A.M.)

Sunday, 4 May 2025 (00:00 A.M. ~ 04:30 A.M.) *

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.) **

Sunday, 25 May 2025 (02:00 A.M. ~ 09:00 A.M.) ***

Service Down

Service Down *

Service Down **

Service Down ***
Internet Credit Card Service / HSBC Card+

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)

Friday, 30 May 2025 (00:00 A.M.) ~

Thursday, 12 June 2025 (11:59 P.M.) *

Service Down

Due to the Emirates system upgrade,
the redemption of Emirates Skywards miles will be temporarily suspended. *
Credit Card Mobile Statement

N/A

 N/A
Visa Debit Card

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)

Sunday, 25 May 2025 (02:00 A.M. ~ 09:00 A.M.) *

Service Down

Service Down *
ATM Machine

N/A

 N/A
Online Transaction with OTP Security Verification (include credit card and debit card)

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)

Service Down
Saving Account Online Application

N/A

 N/A
Personal Loan Online Application

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)

Service Down
Credit Card Online Application

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)

Service Down
Credit Card Event Register Platform

N/A

N/A
Credit Card MGM Application

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)

Service Down
Credit Card transaction Notice

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)

 Service Down
eBill (payment)

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)

Service Down
i-Invest for online unit trusts/i-Invest for online trading

Monday, 19 May 2025 (00:00 A.M. ~ 06:00 A.M.)

Sunday, 25 May 2025 (02:00 A.M. ~ 09:00 A.M.) *

Service Down

Service Down *
My investment portfolio

Monday, 19 May 2025 (00:00 A.M. ~ 06:00 A.M.)

Sunday, 25 May 2025 (02:00 A.M. ~ 09:00 A.M.) *

Service Down

Service Down *
Global Transfers

N/A

N/A

 
FX Order Watch

Sunday, 4 May 2025 (00:00 A.M. ~ 06:00 A.M.)

Sunday, 11 May 2025 (00:00 A.M. ~ 06:00 A.M.) *
Sunday, 18 May 2025 (00:00 A.M. ~ 06:00 A.M.) **

Service Down

Service Down *
Service Down **
Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:
Services Affected
 Public Website
Maintenance Date and Timing N/A
Function Affected/Suspended
 N/A
Services Affected
 Personal Internet Banking / Mobile Banking Service
Maintenance Date and Timing

Sunday, 11 May 2025 (02:30 A.M. ~ 06:30 A.M.)

Monday, 19 May 2025 (00:00 A.M. ~ 06:00 A.M.) *

Sunday, 25 May 2025 (02:00 A.M. ~ 09:00 A.M.) **
Function Affected/Suspended

Service Down 

Service Down *

Service Down **
Services Affected
 Insurance Dashboard
Maintenance Date and Timing

Monday, 19 May 2025 (00:00 A.M. ~ 06:00 A.M.)

Sunday, 25 May 2025 (02:00 A.M. ~ 09:00 A.M.) *
Function Affected/Suspended

Service Down

Service Down *
Services Affected
 Credit Card Phone Service / Phone Banking Service
Maintenance Date and Timing

Saturday, 3 May 2025 (00:00 A.M. ~ 04:30 A.M.)

Sunday, 4 May 2025 (00:00 A.M. ~ 04:30 A.M.) *

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.) **

Sunday, 25 May 2025 (02:00 A.M. ~ 09:00 A.M.) ***
Function Affected/Suspended

Service Down

Service Down *

Service Down **

Service Down ***
Services Affected
 Internet Credit Card Service / HSBC Card+
Maintenance Date and Timing

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)

Friday, 30 May 2025 (00:00 A.M.) ~

Thursday, 12 June 2025 (11:59 P.M.) *
Function Affected/Suspended

Service Down

Due to the Emirates system upgrade,
the redemption of Emirates Skywards miles will be temporarily suspended. *
Services Affected
 Credit Card Mobile Statement
Maintenance Date and Timing

N/A
Function Affected/Suspended
 N/A
Services Affected
 Visa Debit Card
Maintenance Date and Timing

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)

Sunday, 25 May 2025 (02:00 A.M. ~ 09:00 A.M.) *
Function Affected/Suspended

Service Down

Service Down *
Services Affected
 ATM Machine
Maintenance Date and Timing

N/A
Function Affected/Suspended
 N/A
Services Affected
 Online Transaction with OTP Security Verification (include credit card and debit card)
Maintenance Date and Timing

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)
Function Affected/Suspended

Service Down
Services Affected
 Saving Account Online Application
Maintenance Date and Timing

N/A
Function Affected/Suspended
 N/A
Services Affected
 Personal Loan Online Application
Maintenance Date and Timing

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)
Function Affected/Suspended

Service Down
Services Affected
 Credit Card Online Application
Maintenance Date and Timing

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)
Function Affected/Suspended

Service Down
Services Affected
 Credit Card Event Register Platform
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected
 Credit Card MGM Application
Maintenance Date and Timing

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)
Function Affected/Suspended

Service Down
Services Affected
 Credit Card transaction Notice
Maintenance Date and Timing

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)
Function Affected/Suspended
 Service Down
Services Affected
 eBill (payment)
Maintenance Date and Timing

Sunday, 18 May 2025 (00:00 A.M. ~ 07:50 A.M.)
Function Affected/Suspended

Service Down
Services Affected
 i-Invest for online unit trusts/i-Invest for online trading
Maintenance Date and Timing

Monday, 19 May 2025 (00:00 A.M. ~ 06:00 A.M.)

Sunday, 25 May 2025 (02:00 A.M. ~ 09:00 A.M.) *
Function Affected/Suspended

Service Down

Service Down *
Services Affected
 My investment portfolio
Maintenance Date and Timing

Monday, 19 May 2025 (00:00 A.M. ~ 06:00 A.M.)

Sunday, 25 May 2025 (02:00 A.M. ~ 09:00 A.M.) *
Function Affected/Suspended

Service Down

Service Down *
Services Affected
 Global Transfers
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A

 
Services Affected
 FX Order Watch
Maintenance Date and Timing

Sunday, 4 May 2025 (00:00 A.M. ~ 06:00 A.M.)

Sunday, 11 May 2025 (00:00 A.M. ~ 06:00 A.M.) *
Sunday, 18 May 2025 (00:00 A.M. ~ 06:00 A.M.) **
Function Affected/Suspended

Service Down

Service Down *
Service Down **

In order to improve the service quality, you can visit ways-to-bank during the regular maintenance period of the systems. If you need urgent support or have relevant questions, please contact with us.

Back to top  
Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation. To improve the protection of customers' rights for the elderly or customers with special needs, the Bank provides relatives or friends to accompany them to participate in the communication to understand the product information, and provides enough time to consider whether to apply for related products. Please contact us via contact center (02)6616-6000 or email csr@hsbc.com.tw if any doubt/concern or further explanation is needed.
Credit card loss report service hotline (02)6616-6861
For information on the loss reporting services of the other credit card issuance institution,please click hereclick here to read more about loss reporting services on other credit card issuance institution.(THE BANKERS ASSOCIATION OF THE REPUBLIC OF CHINA)