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Scheduled Maintenance

Maintenance schedule

Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:
Services Affected
 Maintenance Date and Timing Function Affected/Suspended

Public Website

N/A

N/A

Personal Internet Banking / Mobile Banking Service

 Sunday, 12 October 2025 (00:15 A.M. ~ 05:15 A.M.)
Friday, 17 October 2025 (01:00 A.M. ~ 06:00 A.M.) *
Saturday, 18 October 2025 (01:00 A.M. ~ 06:00 A.M.) **
Sunday, 19 October 2025 (00:30 A.M. ~ 08:30 A.M.) ***
Sunday, 26 October 2025 (00:15 A.M. ~ 05:15 A.M.) ****

Service Down

Inter-bank transfer *

Inter-bank transfer **

Inter-bank transfer ***

Service Down ****

Insurance Dashboard

N/A

N/A

Credit Card Phone Service / Phone Banking Service

Friday, 17 October 2025 (01:00 A.M. ~ 10:30 A.M.) 

Saturday, 18 October 2025 (01:00 A.M. ~ 06:00 A.M.) *

Sunday, 19 October 2025 (00:30 A.M. ~ 08:30 A.M.) **


Service Down

Service DownInter-bank transfer *
Inter-bank transfer **

Internet Credit Card Service / HSBC Card+

Friday, 17 October 2025 (01:00 A.M. ~ 10:30 A.M.) 

Service Down
Credit Card Mobile Statement

N/A

N/A

Visa Debit Card

Friday, 17 October 2025 (05:30 A.M. ~ 10:30 A.M.)

Sunday, 19 October 2025 (00:30 A.M. ~ 08:30 A.M.)

Service Down

Service Down*

ATM Machine

 Friday, 17 October 2025 (01:00 A.M. ~ 06:00 A.M.)
Saturday, 18 October 2025 (01:00 A.M. ~ 06:00 A.M.) *
Sunday, 19 October 2025 (00:30 A.M. ~ 08:30 A.M.) **		 Inter-bank transfer
Inter-bank transfer *
Service Down **

Online Transaction with OTP Security Verification (include credit card and debit card)

 Friday, 17 October 2025 (05:30 A.M. ~ 10:30 A.M.)

 

Service Down

Saving Account Online Application

Sunday, 19 October 2025 (00:30 A.M. ~ 08:30 A.M.)

Service Down

Personal Loan Online Application

Friday, 17 October 2025 (05:30 A.M. ~ 10:30 A.M.)

Sunday, 19 October 2025 (00:30 A.M. ~ 08:30 A.M.)

Service Down

Service Down*

Credit Card Online Application

Friday, 17 October 2025 (05:30 A.M. ~ 10:30 A.M.)

Service Down

Credit Card Event Register Platform

Friday, 17 October 2025 (05:30 A.M. ~ 10:30 A.M.)

Service Down

Credit Card MGM Application

Friday, 17 October 2025 (05:30 A.M. ~ 10:30 A.M.)

Service Down

Credit Card transaction Notice

Friday, 17 October 2025 (05:30 A.M. ~ 10:30 A.M.)

Service Down

eBill (payment)

Friday, 17 October 2025 (01:00 A.M. ~ 10:30 A.M.) 

Saturday, 18 October 2025 (01:00 A.M. ~ 06:00 A.M.) *
Sunday, 19 October 2025 (00:30 A.M. ~ 08:30 A.M.) **

 Service Down
Service Down *
Service Down **

i-Invest for online unit trusts/i-Invest for online trading

N/A

N/A

My investment portfolio

N/A

N/A

Global Transfers

N/A

N/A

FX Order Watch

Sunday, 12 October 2025 (00:00 A.M. ~ 06:00 A.M.)

Sunday, 19 October 2025 (00:00 A.M. ~ 06:00 A.M.) *

Sunday, 26 October 2025 (00:00 A.M. ~ 06:00 A.M.) **

Service Down

Service Down *

Service Down **
Due to system maintenance, the following services will be temporarily affected during the following periods , the scheduled maintenance date(s) as follows:
Services Affected

Public Website
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Personal Internet Banking / Mobile Banking Service
Maintenance Date and Timing Sunday, 12 October 2025 (00:15 A.M. ~ 05:15 A.M.)
Friday, 17 October 2025 (01:00 A.M. ~ 06:00 A.M.) *
Saturday, 18 October 2025 (01:00 A.M. ~ 06:00 A.M.) **
Sunday, 19 October 2025 (00:30 A.M. ~ 08:30 A.M.) ***
Sunday, 26 October 2025 (00:15 A.M. ~ 05:15 A.M.) ****
Function Affected/Suspended

Service Down

Inter-bank transfer *

Inter-bank transfer **

Inter-bank transfer ***

Service Down ****
Services Affected

Insurance Dashboard
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Credit Card Phone Service / Phone Banking Service
Maintenance Date and Timing

Friday, 17 October 2025 (01:00 A.M. ~ 10:30 A.M.) 

Saturday, 18 October 2025 (01:00 A.M. ~ 06:00 A.M.) *

Sunday, 19 October 2025 (00:30 A.M. ~ 08:30 A.M.) **
Function Affected/Suspended


Service Down

Service DownInter-bank transfer *
Inter-bank transfer **
Services Affected

Internet Credit Card Service / HSBC Card+
Maintenance Date and Timing

Friday, 17 October 2025 (01:00 A.M. ~ 10:30 A.M.) 
Function Affected/Suspended

Service Down
Services Affected
 Credit Card Mobile Statement
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Visa Debit Card
Maintenance Date and Timing

Friday, 17 October 2025 (05:30 A.M. ~ 10:30 A.M.)

Sunday, 19 October 2025 (00:30 A.M. ~ 08:30 A.M.)
Function Affected/Suspended

Service Down

Service Down*
Services Affected

ATM Machine
Maintenance Date and Timing Friday, 17 October 2025 (01:00 A.M. ~ 06:00 A.M.)
Saturday, 18 October 2025 (01:00 A.M. ~ 06:00 A.M.) *
Sunday, 19 October 2025 (00:30 A.M. ~ 08:30 A.M.) **
Function Affected/Suspended
 Inter-bank transfer
Inter-bank transfer *
Service Down **
Services Affected

Online Transaction with OTP Security Verification (include credit card and debit card)
Maintenance Date and Timing Friday, 17 October 2025 (05:30 A.M. ~ 10:30 A.M.)

 
Function Affected/Suspended

Service Down
Services Affected

Saving Account Online Application
Maintenance Date and Timing

Sunday, 19 October 2025 (00:30 A.M. ~ 08:30 A.M.)
Function Affected/Suspended

Service Down
Services Affected

Personal Loan Online Application
Maintenance Date and Timing

Friday, 17 October 2025 (05:30 A.M. ~ 10:30 A.M.)

Sunday, 19 October 2025 (00:30 A.M. ~ 08:30 A.M.)
Function Affected/Suspended

Service Down

Service Down*
Services Affected

Credit Card Online Application
Maintenance Date and Timing

Friday, 17 October 2025 (05:30 A.M. ~ 10:30 A.M.)
Function Affected/Suspended

Service Down
Services Affected

Credit Card Event Register Platform
Maintenance Date and Timing

Friday, 17 October 2025 (05:30 A.M. ~ 10:30 A.M.)
Function Affected/Suspended

Service Down
Services Affected

Credit Card MGM Application
Maintenance Date and Timing

Friday, 17 October 2025 (05:30 A.M. ~ 10:30 A.M.)
Function Affected/Suspended

Service Down
Services Affected

Credit Card transaction Notice
Maintenance Date and Timing

Friday, 17 October 2025 (05:30 A.M. ~ 10:30 A.M.)
Function Affected/Suspended

Service Down
Services Affected

eBill (payment)
Maintenance Date and Timing

Friday, 17 October 2025 (01:00 A.M. ~ 10:30 A.M.) 

Saturday, 18 October 2025 (01:00 A.M. ~ 06:00 A.M.) *
Sunday, 19 October 2025 (00:30 A.M. ~ 08:30 A.M.) **
Function Affected/Suspended
 Service Down
Service Down *
Service Down **
Services Affected

i-Invest for online unit trusts/i-Invest for online trading
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

My investment portfolio
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

Global Transfers
Maintenance Date and Timing

N/A
Function Affected/Suspended

N/A
Services Affected

FX Order Watch
Maintenance Date and Timing

Sunday, 12 October 2025 (00:00 A.M. ~ 06:00 A.M.)

Sunday, 19 October 2025 (00:00 A.M. ~ 06:00 A.M.) *

Sunday, 26 October 2025 (00:00 A.M. ~ 06:00 A.M.) **
Function Affected/Suspended

Service Down

Service Down *

Service Down **

In order to improve the service quality, you can visit ways-to-bank during the regular maintenance period of the systems. If you need urgent support or have relevant questions, please contact with us.

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Credit card loss report service hotline (02)6616-6861
For information on the loss reporting services of the other credit card issuance institution,please click hereclick here to read more about loss reporting services on other credit card issuance institution.(THE BANKERS ASSOCIATION OF THE REPUBLIC OF CHINA)