Roadside assistance | Credit card benefits

Benefits details

In the case of a vehicle breakdown or incident, you're one phone call away from immediate assistance, including onsite repair or towing service.

Roadside assistance services*
Courtesy cars for emergency use*

*Only available to Holders of HSBC Traveller’s Credit Card.

Apply now if you're not already an HSBC credit cardholder.

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Promotional period: 1 July 2023 to 30 June 2024

Primary holders of HSBC Traveller’s Credit Cards can use roadside assistance services within the promotion period. This is also available for requests within 50km from the incident location.

Offer details as follows:
Applicable card type	Benefits	Other details
HSBC Traveller’s Infinite Credit Card	Free for the first 4 times (primary and supplementary cards combined); NTD500 each time starting from the 5th time	Requires prior registration
HSBC Traveller’s Signature Credit Card	NTD500 per session	N/A
HSBC Traveller’s Light Credit Card	NTD500 per session	N/A

Offer details as follows:
Applicable card type	HSBC Traveller’s Infinite Credit Card
Benefits	Free for the first 4 times (primary and supplementary cards combined); NTD500 each time starting from the 5th time
Other details	Requires prior registration

Applicable card type	HSBC Traveller’s Signature Credit Card
Benefits	NTD500 per session
Other details	N/A

Applicable card type	HSBC Traveller’s Light Credit Card
Benefits	NTD500 per session
Other details	N/A

Service details:

Offering towing services or emergency repair services, such as jump starting the vehicle engine, replacing or pumping vehicle tires, purchasing backup fuel and delivery of coolants
If a cardholder's vehicle breaks down or is unable to operate due to the occurrence of an incident, we'll offer essential full towing service from the incident location to the cardholder's specified servicing centre free of charge if the distance is within 50km.
24-hour roadside assistance hotline: 0800-077-006

Service scope:

These services are limited to the Taiwan main island, on the shoulders of freeways except Freeway no. 5, or regular roads that rescue vehicles can access and operate on. However, these services may not be available during natural disasters or force majeure.

Roadside assistance service details and fees:

Towing services

1.1 Towing services on freeways and regular roads
Fees	Important notes
Within 50km (based on the benefits and privileges of individual card types)	Free towing services are provided within 50km from the incident location. If the incident happens on Freeway No. 5 or on non-shoulder sections of other regular freeways, the merchant can only offer towing services on flat roads after exiting an interchange. Regarding incident handling on Freeway No. 5 or the non-shoulder sections of other regular freeways, please refer to the announcements of the Freeway Bureau for the relevant items and pricing standards.
Extra charge of NTD50/km after the first 50km	If the towing service used by a cardholder exceeds 50km in a one-time use, the merchant will charge an additional NTD50/km after the first 50km. Less than 1km will be counted as 1km.

1.1 Towing services on freeways and regular roads
Fees	Within 50km (based on the benefits and privileges of individual card types)
Important notes	Free towing services are provided within 50km from the incident location. If the incident happens on Freeway No. 5 or on non-shoulder sections of other regular freeways, the merchant can only offer towing services on flat roads after exiting an interchange. Regarding incident handling on Freeway No. 5 or the non-shoulder sections of other regular freeways, please refer to the announcements of the Freeway Bureau for the relevant items and pricing standards.

Fees	Extra charge of NTD50/km after the first 50km
Important notes	If the towing service used by a cardholder exceeds 50km in a one-time use, the merchant will charge an additional NTD50/km after the first 50km. Less than 1km will be counted as 1km.

1.2 Full or assisted towing services

1.2.1 Regular roads
Fees	Important notes
Essential services (free-of-charge)	Essential full or assisted towing services on regular roads are free of charge.
Non-essential services (additional charge of NTD500)	Additional charge of NTD500 applies for non-essential full or assisted towing services on regular roads.

1.2.1 Regular roads
Fees	Essential services (free-of-charge)
Important notes	Essential full or assisted towing services on regular roads are free of charge.

Fees	Non-essential services (additional charge of NTD500)
Important notes	Additional charge of NTD500 applies for non-essential full or assisted towing services on regular roads.

1.2.2 Freeways
Fees	Important notes
Based on the provisions of the Freeway Bureau	The relevant services and pricing in handling vehicle incidents on freeways will follow the provisions of the Freeway Bureau.

1.2.2 Freeways
Fees	Based on the provisions of the Freeway Bureau
Important notes	The relevant services and pricing in handling vehicle incidents on freeways will follow the provisions of the Freeway Bureau.

2. Details of free emergency vehicle repair services are as follows:
Content	Important notes
Purchasing backup fuel	The amount indicated on the gas station receipt will be collected from the cardholder.
Delivery of coolants	If the vehicle is still unable to operate and requires towing service after coolants have been added, towing service and the related terms will apply.
Tire replacement /pumping	The merchant does not provide the tools and the spare tires required in fixing or replacing vehicle tires, which should be provided by the cardholder. If no spare tire is available, the tire has been modified, or the screws are overly intricate, and as a result, the tire cannot be manually removed, towing service and the related terms will apply.
Jump starting the engine	After jump starting the engine, if the vehicle is still unable to move, towing service and the related terms will apply.

2. Details of free emergency vehicle repair services are as follows:
Content	Purchasing backup fuel
Important notes	The amount indicated on the gas station receipt will be collected from the cardholder.

Content	Delivery of coolants
Important notes	If the vehicle is still unable to operate and requires towing service after coolants have been added, towing service and the related terms will apply.

Content	Tire replacement /pumping
Important notes	The merchant does not provide the tools and the spare tires required in fixing or replacing vehicle tires, which should be provided by the cardholder. If no spare tire is available, the tire has been modified, or the screws are overly intricate, and as a result, the tire cannot be manually removed, towing service and the related terms will apply.

Content	Jump starting the engine
Important notes	After jump starting the engine, if the vehicle is still unable to move, towing service and the related terms will apply.

3. Handling of special situations

3.1 Partial towing services
Fees	Important notes
Regular roads (NTD1,000~3,000)	Under circumstances that full towing service is not required such as when a vehicle skids, is stuck in sand, mud, or sunken areas, and as a result, the steering wheel is locked, or the vehicle is stuck on a traffic island or an elevated object.
Freeways (pricing based on the provisions of the Freeway Bureau)	The relevant services and pricing in handling vehicle incidents on freeways will follow the provisions of the Freeway Bureau.

3.1 Partial towing services
Fees	Regular roads (NTD1,000~3,000)
Important notes	Under circumstances that full towing service is not required such as when a vehicle skids, is stuck in sand, mud, or sunken areas, and as a result, the steering wheel is locked, or the vehicle is stuck on a traffic island or an elevated object.

Fees	Freeways (pricing based on the provisions of the Freeway Bureau)
Important notes	The relevant services and pricing in handling vehicle incidents on freeways will follow the provisions of the Freeway Bureau.

3.2 Full towing services
Fees	Important notes
Regular roads (NTD1,000~3,000)	Under circumstances that full towing service is required such as when a vehicle or its tires are locked and cannot move, or the vehicle swerves out of the road or turns over, if the merchant's rescue vehicle cannot provide the required services, and an outsourced crane or special machinery is required, the merchant will provide a quote based on the outsourcing costs involved.
Freeways (pricing based on the provisions of the Freeway Bureau)	The relevant services and pricing in handling vehicle incidents on freeways will follow the provisions of the Freeway Bureau.

3.2 Full towing services
Fees	Regular roads (NTD1,000~3,000)
Important notes	Under circumstances that full towing service is required such as when a vehicle or its tires are locked and cannot move, or the vehicle swerves out of the road or turns over, if the merchant's rescue vehicle cannot provide the required services, and an outsourced crane or special machinery is required, the merchant will provide a quote based on the outsourcing costs involved.

Fees	Freeways (pricing based on the provisions of the Freeway Bureau)
Important notes	The relevant services and pricing in handling vehicle incidents on freeways will follow the provisions of the Freeway Bureau.

3.3 Underground car parks or stack car parking
Fees	Important notes
Basic handling fee: NTD800; extra charge of NTD300 per additional floor/stack	If the vehicle incident happens in an underground car park or a stack car park, a basic handling fee of NTD800, plus an extra charge of NTD 300 per additional floor/stack will apply. However, under the circumstances that the merchant's rescue vehicle cannot provide the required services, and an outsourced crane or special machinery is required, the merchant will provide a quote based on the outsourcing costs involved.

3.3 Underground car parks or stack car parking
Fees	Basic handling fee: NTD800; extra charge of NTD300 per additional floor/stack
Important notes	If the vehicle incident happens in an underground car park or a stack car park, a basic handling fee of NTD800, plus an extra charge of NTD 300 per additional floor/stack will apply. However, under the circumstances that the merchant's rescue vehicle cannot provide the required services, and an outsourced crane or special machinery is required, the merchant will provide a quote based on the outsourcing costs involved.

4. Hourly standby fees
Fees	Important notes
NTD300/ hour	If the rescue vehicle arrives at the incident location but is unable to carry out rescue work immediately, and the waiting time exceeds 30 minutes, an extra charge of NTD300 per hour of waiting time will apply. Less than 1 hour will be counted as 1 hour.

4. Hourly standby fees
Fees	NTD300/ hour
Important notes	If the rescue vehicle arrives at the incident location but is unable to carry out rescue work immediately, and the waiting time exceeds 30 minutes, an extra charge of NTD300 per hour of waiting time will apply. Less than 1 hour will be counted as 1 hour.

Promotional period: 1 July 2023 to 30 June 2024
To provide the utmost care and protection for your vehicle, we offer holders of HSBC Traveller’s Credit Cards a one-time free use of a courtesy car up to a maximum duration of 5 days in case of vehicle accidents, giving you enhanced on-the-go convenience.
Courtesy cars for emergency use: In case a vehicle accident or other incident happens, when a cardholder's vehicle is towed to a servicing centre using TMS' roadside assistance service, and the vehicle cannot be fixed on the same day, Party B offers cardholder Party A, or arranges on behalf of cardholder Party A a courtesy car for use during the period when the vehicle is under repair. Party B may reserve a car for Party A by phone one working day in advance.

Registration for HSBC Traveller’s Credit Cards roadside assistance services:

Holders of HSBC Traveller’s Infinite Credit Card must register their designated vehicle (hereinafter referred to as "registered vehicle") with the bank's collaborating merchant. Roadside assistance services will be made available to the cardholder starting from the third business day after the merchant receives the application for vehicle registration or changes in the vehicle registration. However, if the registered vehicle is owned by the cardholder or his/her spouse, the cardholder may register the vehicle with the merchant as mentioned above when he/she contacts the merchant for roadside assistance services for the first time.

Roadside assistance registration form for HSBC China Airlines Co-Brand Infinite Cards (pdf) (Chinese only) Download link

To register for roadside assistance services/change the registration:

By fax: 02-2772-2277

Enquiries hotline: 02-8772-1133

Mailing address: 15th floor, No.270, Sec.4, Zhongxiao East Road, Taipei

Provider of roadside assistance and courtesy car services for HSBC credit card customers

TMS Co., Ltd.

Important notes

The primary holder of the HSBC Traveller’s Infinite Credit Card must use his/her primary card number to register for the services; registration or making changes in a registration is accepted for one vehicle only per working day. Vehicles acceptable for registration are as follows:
1. Small private cars with a compact car licence, vans, and 3.5-ton (or below) pickup trucks
2. Regular small private cars (excluding station wagons or pickup trucks), with a length of more than 5,200mm, or a width or more than 2,100mm, or a weight of more than 2,500kg are acceptable for registration. However, since these vehicles are beyond the service scope of general towing services, handling fees will be negotiated separately.
3. The following vehicles are not acceptable for registration:
  1. vehicles for business use
  2. short-term rental vehicles with a lease of less than 1 year
  3. vehicles used in races and competitions
  4. modified vehicles
  5. >3.5-ton goods vehicles.
Roadside assistance services will be made available to the cardholder starting from the third business day after the merchant receives the application for vehicle registration or changes in the vehicle registration. However, if the registered vehicle is owned by the cardholder or his/her spouse, the cardholder may register the vehicle with the merchant as mentioned above when he/she contacts the merchant for roadside assistance services for the first time. The cardholder can only make changes to the vehicle covered by the roadside assistance services after completing an initial vehicle registration. However, roadside assistance services will only be made available to the newly registered vehicle starting from the third business day after the merchant receives the application for changes in the vehicle registration. The cardholder should verify whether the vehicle requiring roadside assistance services is the same as the registered vehicle before requesting for the service. Otherwise, a roadside assistance fee of NTD500 will be charged for the services provided, and will be borne by the cardholder himself/herself.
When requesting for roadside assistance, the cardholder should inform the merchant details of the situation, including his/her location, the primary card number, the vehicle licence number, its make and model, colour, and the cardholder's mobile phone number.
After a cardholder has requested for roadside assistance, if the merchant is unable to locate the cardholder or the related vehicle after a rescue vehicle has been dispatched due to reasons attributable to the cardholder, and as a result, no service can be rendered, the assistance service is deemed to have been used by the cardholder.
When a cardholder calls the merchant's 24-hour roadside assistance hotline to ask for assistance, he/she should present the bank's credit card and the relevant documents for verification in order to enjoy the relevant roadside assistance benefits.
When towing services are offered by the merchant, the odometer of the relevant rescue vehicle will be set to zero and after being acknowledged by the cardholder, the odometer will start recording the towing mileage.
Towing services are limited to non-cargo, no-passenger carrying vehicles. If a cardholder insists that the vehicle carries cargo (a passenger vehicle must be empty), and the load is within the safe carrying capacity of the rescue vehicle, the merchant will make an on-site assessment and provide a price quote to the cardholder for him/her to decide whether he/she will pay for the towing expenses.
If emergency repair requested by the cardholder involves changing the vehicle tires, and security screws have been added to the metal tire rims, the merchant will not provide such security screws, which should be provided by the cardholder. If the cardholder cannot offer such security screws, emergency repair service will be replaced by towing service.
In accordance with the provisions of the Freeway Bureau under the Ministry of Transportation and Communications (hereinafter referred to as " Freeway Bureau", emergency vehicle repair is strictly prohibited on freeways. In addition, emergency vehicle repair is also prohibited on viaducts and expressways in general. Under such circumstances, the merchant will use towing service instead.
If a cardholder's vehicle breaks down on Freeway No.5 or the non-shoulder sections of other regular freeways, due to the Freeway Bureau's provisions related to mandatory accident elimination whereby the vehicle involved in an accident must be towed away by a designated service provider quickly, the cardholder has to bear the relevant expenses involved. The merchant can only offer towing service on regular flat roads after exiting an interchange.
For the relevant items and pricing standards related to accident elimination on Freeway No.5 or the non-shoulder sections of other regular freeways, please refer to the Freeway Bureau's announcements. Cardholders will be responsible for bearing the relevant expenses involved.
Under any of the following circumstances, the merchant will not be able to offer roadside assistance services:
1. If there are sediments or sludge at the place or location where the cardholder's vehicle is located, or under situations whereby it is impossible to provide services, and as a result, the merchant's rescue vehicle cannot access the related location or provide assistance at that location.
2. Due to natural or man-made disasters such as wind damage, flooding, riots, and wars, or force majeure, it is difficult or impossible to offer assistance services.
3. The relevant vehicle is unable to operate due to reasons other than mechanical failure, accidents, inadequate fuel, inadequate coolants, punctured tires, or inadequate electricity.
Other expenses to be borne by the cardholders are as follows:
1. If the distance involved in a towing service requested by a cardholder exceeds 50km during a one-time use, an extra charge of ND50/km will apply starting from the point when the 50km is exceeded. Less than 1km will be counted as 1km. During the promotional period, if a holder of an HSBC Traveller’s Infinite Credit Card uses the roadside assistance services provided by the merchant more than 4 times, starting from the 5th time, the cardholder will have to bear a service charge of NTD500 each time. When a holder of an HSBC Traveller’s Signature/Light Card uses the roadside assistance services provided by the merchant, he/she will have to bear a service charge of NTD500 each time. These expenses will be collected by the merchant from the cardholder's credit card account.
2. When the merchant provides the towing services, entry tickets, freeway tolls, parking fees and other relevant expenses incurred will be borne by the cardholder.
3. If a cardholder requests the merchant to tow his/her accident vehicle from one service centre to another service centre, which is beyond the scope of the roadside assistance services provided by the merchant, the relevant expenses incurred will be borne by the cardholder. The merchant will provide a price quote on-site, and the towing service will be carried out after obtaining the consent from the cardholder that he/she will bear the relevant expenses involved.
4. If two or more wheels of the vehicle are still operating normally, and it is not necessary to use the merchant's full towing service or assisted towing service using auxiliary wheels (hereinafter referred to as "full or assisted towing service"), or under other circumstances which full or assisted towing services are not required, but the cardholder insists that full or assisted towing services are to be used, the cardholder will be responsible for bearing a service fee of NTD500.
5. If the incident happens at locations with sludge, sediments, or the cardholder's vehicle is trapped under heavy objects, in ditches, rolls over, is hanging over a cliff, stuck on a traffic island or elevated object, whereby large machinery or cranes are required, or under other circumstances when the merchant's rescue vehicle is unable to access the relevant location to provide assistance, the merchant will provide a price quote on-site, and assistance service will be carried out only after obtaining the consent from the cardholder that he/she will bear the relevant expenses involved.
6. If the vehicle incident happens in an underground car park or a stack car park, a basic handling fee of NTD800, plus and an extra charge of NTD300 per additional floor/stack will apply. The cardholder will be responsible for the expenses incurred.
7. If the rescue vehicle arrives at the incident location but is unable to carry out rescue work immediately, and the waiting time exceeds 30 minutes, an extra charge of NTD300 per hour of waiting time will apply. Less than 1 hour will be counted as 1 hour. The cardholder will be responsible for the expenses incurred.
8. 5% sales tax has been included in the above-mentioned amounts that are to be borne by the cardholders. In case of changes due to the government's relevant tax laws and regulations, the laws and regulations after such changes shall prevail.
In the event of any discrepancy or inconsistency between the English version and the Chinese version of these terms and conditions, the Chinese version shall apply and prevail.

HSBC Bank (Taiwan) Company Limited is referred to as "HSBC" , HSBC Traveller’s Infinite Credit Card are referred to as " Traveller’s Infinite Credit Cards“ in this promotion. Primary and supplementary holders of HSBC Traveller’s Infinite Credit Card are referred to as "cardholders" in this promotion.
Free courtesy car services are available for a one-time use per year, up to a maximum duration of 5 days. Expenses incurred during the days beyond the initial 5 days will be borne by the cardholder based on the price quotation given by TMS at the time when the vehicle is provided.
Cardholders should provide the service acknowledgement receipts, supporting documents for vehicle repair, copies of their identification documents and driver's licences to enjoy the afore-mentioned free courtesy car services.
Courtesy cars are limited to 1,600CC ~1,800CC(inclusive) domestic vehicles.
Courtesy cars offered are covered by third party liability insurance. However, cardholders requesting the service will have to pay additional premium of NTD500/day to cover vehicle damage and theft.
A cardholder should go to the specified location to pick up and return the vehicle. If the location for vehicle pickup is different from that for vehicle return, TMS may collect an extra charge from the cardholder on a discretionary basis depending on the distance. Under such circumstances, TMS will provide a price quote to the cardholder in advance, and obtain the cardholder's consent before providing the service.
The time for vehicle pickup and return is 09:00 - 17:00 on every business day.
The fuel expenses, parking fees, and transportation tickets incurred by the courtesy car when in use by the cardholder will be borne by the cardholder.
In case the courtesy car is lost or damaged, the cardholder will be responsible for the relevant compensation involved.
For service details, please contact the service provider, TMS Co., Ltd.
In the event of any discrepancy or inconsistency between the English version and the Chinese version of these terms and conditions, the Chinese version shall apply and prevail.

Please manage your finances carefully and value your credit. Interest on revolving credit and cash advance 5.68% to 15.00%. Service Charges for cash advance NT$100 + the amount of cash advance * 3.5%. Base date of interest on revolving credit: September 1 2015.

Roadside assistance and courtesy car services

Benefits details

Roadside assistance (applicable to HSBC Traveller’s Credit Cards)

Courtesy cars for emergency use (applicable to HSBC Traveller’s Credit Cards)

Registration for HSBC Traveller’s Credit Cards roadside assistance services:

To register for roadside assistance services/change the registration:

Provider of roadside assistance and courtesy car services for HSBC credit card customers

Important notes

Important notes on roadside assistance services:

Important notes on courtesy car services:

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