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Two customer service officers; Image used for HSBC travel secretary services page.

HSBC credit cards dedicated travel secretary services

Enjoy exclusive services tailored to you with your HSBC credit card

Benefits Details

Whether you are booking domestic or overseas transportation, making accommodation arrangements, travel enquiries or entertainment requests, reserving tickets, or in need of assistance during an emergency – no matter where you are, just call our dedicated travel secretary hotline to access our professional services of making recommendations and arrangements for you.

  • Promotional period: 1 July 2023 to 30 June 2024
  • 24-hour service hotline:0800-860-929 (Infinite Card #3; Signature Card/Platinum Card#4).
  • This service is only available to holders of HSBC Visa credit cards issued in Taiwan.
  • Global and mainland China VIP medical services are offered exclusively to holders of HSBC Traveller’s Infinite Credit Card.

Related information

Dedicated travel secretary customer service team

  • Over 1,200 VIP service teams in 70 countries/territories
  • 14 cross-border regional VIP service centres

24-hour service hotline


Infinite Card #3 

Signature Card/Platinum Card#4

Designated service provider of dedicated travel secretary services for HSBC credit cardholders:

Aspire Lifestyles Company Limited Taiwan Branch

Important notes

Please manage your finances carefully and value your credit. Interest on revolving credit and cash advance 5.68% to 15.00%. Service Charges for cash advance NT$100 + the amount of cash advance * 3.5%. Base date of interest on revolving credit: September 1 2015.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation. To improve the protection of customers' rights for the elderly or customers with special needs, the Bank provides relatives or friends to accompany them to participate in the communication to understand the product information, and provides enough time to consider whether to apply for related products. Please contact us via contact center (02)6616-6000 or email if any doubt/concern or further explanation is needed.